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12-28-2011 09:09 AM
12-28-2011 07:01 PM
BSOD (blue screen of death) ,as it is called when you get a shutdown and the blue screen with letters, can be hard to diagnose if you aren't comfortable with removing hardware inside the case. I have seen everything from a bad memory stick to a bad hdd cause this. If the Recovery ran and failed to complete ,with no BSOD, and gave an error it may be the hdd. You will need Recovery Disks to reinstall if you replace the hdd. Since you didn't burn yours using the software on your machine you can order from HP for a small fee.
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