This HP Community is for Customer to Customer Product Support. First Time Here? Check Out Videos on How to Search, Register, Post and More.

Re: I have the recovery discs that I created when I bought my computer, (177 Views)
Reply
Student
anth0ny
Posts: 1
Registered: ‎06-17-2011
Message 1 of 2 (179 Views)

I have the recovery discs that I created when I bought my computer,

and now can't figure out how to use them.    When I insert 1/2 in the DVD reader, I expect it to start the process.  Instead I get the contents of the DVD.  Shouldn't there be an execute file or run file? 

Please use plain text.
Provost
DavidPK
Posts: 23,344
Registered: ‎09-24-2010
Message 2 of 2 (177 Views)

Re: I have the recovery discs that I created when I bought my computer,

Hi,

 

Insert the first disc into the CD/DVD drive and then restart PC - the computer should then boot from the inserted disc and start the recovery process.

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White Kudos star to say thanks****
****Please mark Accept As Solution if it solves your problem****


Microsoft MVP - Microsoft Windows Expert - Consumer

Please use plain text.