Warranty [ Edited ]

[jjarps]

I bought an HP desk top a few years ago and 1 year ago the hard drive quit. HP support sent me a new one and helped me intall it myself over the phone. All was good . 1 year later it went again, and I took it to a local tech who said the hard drive was no good and told me that it was a reman hard drive they had sent me under warranty. I was charged $140.00 to repair it this time. I called HP and asked if they would help me with this problem. They said it had no warranty and I was {Content Removed: Language Filter Evasion} . I don't think this is a good way to keep customers. They should have sent a new hard drive not rebuilt or reman one ,or at least told me there is no warranty on this part. If you take your car in to get it fixed under warranty the shop doesn't put in reman parts, he puts in new ones and stands behind his repair. {Content Removed} Times are tougher than I thought. The messages on this forum are probably not even read by anyone at HP that has any power to do anything about this, but at least I wanted to let people know the way things are done at HP.

[itatodd]

I've been in the IT world for 25+ years and have been doing troubleshooting for most of that. My one pet peeved and issue I have is when I need a part or HP product replaced under warranty....trust me when I say that it needs replacing and don't have your overseas folks make me go thru 3 hours of being on the phone to troubleshoot when I already did ALL of those steps you want me to do. Realize that we have jobs too and we can't afford to spend ALL day on the phone, so that your people can go thru there flow chart of troubleshooting.

I hate being a jerk about things and then having to ask for a supervisor, but it shouldn't be so hard to return am item under warranty and get it repaired. Time is $$$.