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system restore (676 Views)
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Honor Student
graham1a1
Posts: 3
Registered: ‎12-02-2011
Message 1 of 2 (676 Views)

system restore

I have a hpe-150 uk desktop that recently needed a new harddrive now when i try use the system restore discs the installation process fails at the end with a error message saying that the new hardware is not compatible but its a blank drive what can i do 

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Distinguished Professor
Hanspuppa
Posts: 4,494
Registered: ‎09-04-2009
Message 2 of 2 (663 Views)

Re: system restore

[ Edited ]

graham1a1 wrote: I have a hpe-150 uk desktop that recently needed a new harddrive now when i try use the system restore discs the installation process fails at the end with a error message saying that the new hardware is not compatible but its a blank drive what can i do 

Hello graham1a1, Many times when a new hard drive is installed, the Recovery Restore disk will see this as another system , and will not install, since it is programmed to install only on the original system hard drive. This is a very common issue.

 

Some have gotton around this by partitioning and formatting the new hard drive and then try the HP Recovery Restore disk.

 

Here  is a link to some free partitioning software that can be used to partition and format your new hard drive.

 

You would need to burn this software to a CD\DVD disk and then boot to the disk.

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