using recovery disks

[ctl119]

After a series of random shutdowns in Windows 7, I have been trying to reset my computer to factory configuration using the disks I created when I bought the computer.  But when I get to about 46% of the way through the recovery (disk 2/3), it tells me that it can't restore my computer through factory image and that I need to contact HP support.  Am I doing something wrong?

[ctl119]

The second time I tried it the computer just froze once I got to disk 2/3.  The dvd drive spun for about 2 minutes with no change on screen and then everything went a pastel blue.

[ctl119]

and when I try to restore using the hard drive, it won't even start and gives me the error code 0xe0ef0003.

[Lorreec]

I need a recovery disk for my sisters desktop she did not make any when she bought the computer where can I purchase one?

[lasvegaswireman]

You can call HP and provide the computer information to see if they have it or go to http://www.computersurgeons.com/

Frank

[chatterbox247]

Did you find a recovery disc? If so where?