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‎03-27-2017 10:06 AM

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@GoonerAl Sorry to hear you are also having the problem. I have searched for reports and nobody  has reported this bug in Apple Store nor Google Playstore. I would suggest to post a review of the app in the appropiate store. Many times developers look to these for bug reports. 

You can also use the feedback email I posted above- orbitfeedback@hp.com

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‎03-27-2017 11:48 AM

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@Chrismcn @GoonerAl Have either of you tried tapping on an empty space on the app after entering code to see if kbd withdraws?

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‎03-28-2017 02:48 PM

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Yes, I tried that and I tried turning it sideways as someone else suggested, but nothing worked.  I got frustrated spending so much time on this software app.  I've moved on and I'm using Dropbox.  Works perfectly everytime.  Not as convenient as the HP Orbit concept, but at least it works and I can move items between my phone and my laptop, which is what I wanted.  Unfortunately, I don't have the time to spend writing reviews, reading FAQ, or writing to support teams for a problem that, had they done their due diligence and testing on the newest iphones, should have been detected and fixed.  Thank goodness there are other software applications that do the same thing.  If I spend anymore time on this issue, it will be to find another software application that matches the HP Orbit concept and actually works.  Thanks to all of you for your suggestions.

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‎03-28-2017 05:04 PM

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I have gotten a bug report sent to the Orbit developer team. Hopefully some testing and an update will correct the problem. The only iPhone user I could get to test has an iphone 6+ with 5.5" inch screen as opposed to 4.7" on iPhone 6 and 7. It worked fine on his so maybe it is something in the app not adjusting for screen size.

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‎03-28-2017 05:14 PM

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Thanks but tried everything. this is my first HP after my Samsung gave me so many issues in the 4 years I had it before it finally decided to tell me it wasn't gonna play anymore!  I bought this Hp on recommendation from 'Which' magazine (Uk) however I am extemely unimpressed in the 2 days I've had it and will be returning it tomorrow!

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‎03-28-2017 06:39 PM

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@GoonerAl Sorry to hear of disappointing performance from your new laptop. Which model do you have ?

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‎03-31-2017 10:57 AM

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I have an iPhone 6s and am experiencing the identical problem.  I tried everything suggested here and in addition tried minimizing the font size in the settings menu of the phone.  Nothing works to show the pairing button below the numeric keyboard that pops up on the phone in the orbit app.

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‎03-31-2017 06:29 PM - edited ‎03-31-2017 06:31 PM

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@sonofrino i did get a bug report filed. My thinking is the app is not adjusting for screen size since someone I know tested with an iPhone 6+ and it worked as normal on that larger screen. Hopefully an update will be coming that will correct it.

As suggested to the others the more feedback the orbit team gets the better the chances of fast update.Email -orbitfeedback@hp.com

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‎04-04-2017 02:00 AM

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I have the exact same isue with my iPhone7, in that the keyboard covers the "pair" button.  I'm on a new HP Pavilion that I bought 1 April 17

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‎04-04-2017 03:26 PM - edited ‎04-04-2017 03:28 PM

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I was told that the developers are aware of the problem and working on a solution. Submitting a review at Apple app store or a bug report with the feedback email  could raise the priority level and get a faster solution if they know how many are impacted. orbitfeedback@hp.com

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