04-17-2017 04:23 PM
HP Pavilion All-in-One - 23-q113w (Touch) won't play any youtube all I get is a black blank screen with a rotating arrow in middle of it... I have all the updates, rebooted, etc....
04-18-2017 12:15 PM
Thank you for posting on HP Forums,
Riddle_Decipher is at your service.
As I Understand you get a black screen and videos won't play on youtube,
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:
Which browser are you using to play on youtube?
Have you tried other browsers?
Did you update the video card, BIOS, Chipset drivers and the Java/adobe flash players?
While you respond to that, here's what you should know:
Go to http://www.adobe.com/software/flash and RIGHT CLICK on the logo that is trying to load. THEN: navigate down to 'settings', click on it, and you should have the choice: "disable hardware acceleration". NOTE: If you do NOT have this choice, quickly study the icons at the bottom: on MY display, the left-most was an icon that resembled a video monitor: click on that and you WILL be given the opportunity to "disable hardware acceleration".
If you are using the internet explorer, try the below steps:
Keep me posted,
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