Honor Student
Posts: 3
Member Since: ‎07-27-2010
Message 1 of 3 (1,725 Views)


I have a HP Pavilion p6153f Desktop PC with Operating System MS Windows 7 Home premium 64.


After I enter the label information for printing on Brother QL-570 label printer, followed by requesting print or save.

I get a screen display: "MSXML Error. Invalid Class String", this is then followed by "Failed to save Document".

The label is printed, but it will NOT save the label.

Posts: 25,041
Member Since: ‎07-17-2009
Message 2 of 3 (1,724 Views)

Re: MSXML Error

Try this Microsoft update.

HP DV9700, t9300, Nvidia 8600, 4GB, Crucial C300 128GB SSD
HP ENVY 17t Touch,i7-6500u,6GB, 256 GB SSD (on loan)
HP Photosmart 6520
HP Touchpad, HP Chromebook 11
Custom i7-4790k, Z97, 16GB 2400 MHz DDR3, Intel 750 PCI-E SSD, (2)Samsung EVO 840 SSD, Corsair HX650, GTX 980TI, Corsair H75 water cooler
Windows 10 Pro in UEFI mode - production system
Windows 7 and 8 in UEFI mode - test systems
Honor Student
Posts: 3
Member Since: ‎07-27-2010
Message 3 of 3 (1,713 Views)

Re: MSXML Error

I went through the procedure as per Big Dave's instructions.


I ran the update package and after DL, the following comment appeared "Error opening installation log file.

Verify that the specified log file location exsists and is writable"


I also tried saving and then running install and got the same comment

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