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Top Student
Posts: 6
Member Since: ‎04-19-2017
Message 1 of 4 (70 Views)

Software downloads

Product Name: HP Envy 700-402no
Operating System: Microsoft Windows 10 (64-bit)

HI im looking also Cyberlink Media Espresso,- Power 2 Go & Media Suite software that was installed my HP Envy PC

before Windows 10 upgrade and then came those application compatibility  problems. So i havent found these

programs only thing i found was PowerDVD app..

 

I really appreciate the all help you can provide

 

Thanks : Jouni Lassi

 

 
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HP Support Agent
Posts: 4,159
Member Since: ‎07-14-2016
Message 2 of 4 (35 Views)

Re: Software downloads

Hello, @SePhiRoT1971 – Hope you are well Smiley Happy
 

Thanks for your continued participation on the HP Forums! I’d like to help!

 

I understand you are looking for Cyberlink Media Espresso,- Power 2 Go & Media Suite software which was there with your PC before the upgrade. I also went through your previous post with HP where one of the experts helped you in installing the power DVD software.

 

If the programs are not available to download via HP driver page, I’d suggest you try and use the recovery manager to install the old programs install. Recovery manager will provide you with the original software that came with your PC.

Hence, uninstall the program that is currently installed and then follow the instructions suggested here: http://hp.care/2pZd4Hp



Please let me know if this resolves the issue, or if you require further assistance!

Good luck Smiley Happy


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DVortex
I work on behalf of HP

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Top Student
Posts: 6
Member Since: ‎04-19-2017
Message 3 of 4 (27 Views)

Re: Software downloads

Thank u but....
Theres not such a program installed in win 10 only support assistant that i downl.. at hp support page.
HP Support Agent
Posts: 4,159
Member Since: ‎07-14-2016
Message 4 of 4 (23 Views)

Re: Software downloads

Hello, @SePhiRoT1971

 

Do you mean to say that, you cannot find the HP recovery manager on your PC? Ideally, all the HP PC will have the recovery manager. Try the steps listed below:

 

  1. In Windows, search for and open HP Recovery Manager.

    If prompted for an administrator password or confirmation, type the password or provide confirmation. If prompted by User Account Control to allow the program to make changes to the computer, click Yes.

  2. Under Help, click Reinstall drivers and/or applications and wait for Recovery Manager to generate a list.

  3. Select the checkbox next to the drivers you want to reinstall.

  4. Scroll down to the list of applications.

  5. Select the checkbox next to the applications you want to reinstall, and then click Install.

 

Thanks, I will watch for your reply!

Cheers Smiley Happy


Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

 

DVortex
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the Thumbs up" button!

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation