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‎06-07-2016 06:10 PM

HP Recommended
Product: Pavilion p61 40f PC
Operating System: Microsoft Windows Vista (64-bit)

I am  trying to upgrade from Windows Vista Home Premium to Windows 7 (64 bit) on an older machine.  In order for the installation to go forward, I am getting the message that I need to uninstall the following programs: Business Manager and Anti-Malware Core.  I have looked under "all programs" and also under "programs" on my C: drive, but I do not find any progams with these names.

 

Can someone tell me what I should be looking for and where/how I go about uninstalling these files?

 

I am a novice and would appreciate your help in simple language. Thank you very much!

1 ACCEPTED SOLUTION

Accepted Solutions

‎06-07-2016 08:03 PM

HP Recommended

What you have is a rogue malware. Get the free Malwarebytes and run a scan.  During the install you will see an already checkmarked box (trial) toggled. Just uncheck that.

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.

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2 REPLIES 2

‎06-07-2016 08:03 PM

HP Recommended

What you have is a rogue malware. Get the free Malwarebytes and run a scan.  During the install you will see an already checkmarked box (trial) toggled. Just uncheck that.

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.
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‎06-10-2016 08:41 PM

HP Recommended

I was skeptical, but this appears to have worked!  You are AWESOME!!!  Now I just have to figure out how to retrieve the February e-mail in Outlook 2016 that has the product key. (Have tried "retrieving deleted e-mail" with no luck--now that the installation problem is solved, I'm hoping to hear from Micosoft.)

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