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Student
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how to change serial number when system board is replaced

How do I change the system serial number in the bios of a D530 SSF when the system board is replaced?

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Re: how to change serial number when system board is replaced

Hi:

 

I guess if that is all you can do with that utility, then that is all you can do.

 

I don't believe I stated that the utility would change or add the model number, nor did you ask that question originally.

 

You'll have to contact HP technical support and have an HP tech tattoo the bios with any other info you need.

 

Paul

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Provost
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Member Since: ‎07-13-2010
Message 2 of 10 (46,131 Views)

Re: how to change serial number when system board is replaced

[ Edited ]

Hi:

 

Here is the utility to do this.

 

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=US&swItem=PSG_I1...

 

The utility does not show your PC as supported but it will work on any HP business desktop PC at least up to the 8100 Elite which came out last year.

 

You will need a floppy drive--internal or USB.

 

A USB flash drive will not work.

 

Paul

Honor Student
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Message 3 of 10 (43,330 Views)

Re: how to change serial number when system board is replaced

Hi

 

I checked that, worked well but it can update only serial # not the model #.

Can you elaborate more , how I can update the model # for HP system

 

Thanks

Provost
Posts: 73,544
Member Since: ‎07-13-2010
Message 4 of 10 (43,325 Views)

Re: how to change serial number when system board is replaced

[ Edited ]

Hi:

 

I guess if that is all you can do with that utility, then that is all you can do.

 

I don't believe I stated that the utility would change or add the model number, nor did you ask that question originally.

 

You'll have to contact HP technical support and have an HP tech tattoo the bios with any other info you need.

 

Paul

Honor Student
Posts: 2
Member Since: ‎09-07-2012
Message 5 of 10 (43,320 Views)

Re: how to change serial number when system board is replaced

Thanks Paul

Provost
Posts: 73,544
Member Since: ‎07-13-2010
Message 6 of 10 (43,260 Views)

Re: how to change serial number when system board is replaced

You're very welcome.

Honor Student
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Member Since: ‎07-10-2009
Message 7 of 10 (6,760 Views)

Re: how to change serial number when system board is replaced

Has the location of this utility changed? I'm having the same issue and need to update the serial number on Z400 with replacement motherboard.  BIOS allows me to change the number, but the internal number (Reported by HP Advisor or auto-detect) is still not maching my serial number stickers on the machine.

Provost
Posts: 73,544
Member Since: ‎07-13-2010
Message 8 of 10 (6,753 Views)

Re: how to change serial number when system board is replaced

Hi, @DanTheMan2 :

 

There is a major issue with the HP business support pages missing a ton of drivers, utilities, etc.

 

I reported the issue two weeks ago to HP, who is aware of the matter.

 

Since I am not employed by nor do I represent HP, I don't know when they will restore the drivers to the support pages.

 

They are also supposedly getting rid of support files for any devices over 10 years old, which that utility is at least 15.

 

On my HP 8200 Elite CMT, there is a way to change the serial number and asset tag in the BIOS by doing this...

 

After entering BIOS Setup by hitting the ESC key, and then selecting the F10 option from the menu, press Ctrl+A to open additonal fields in Security>System IDs menu.

 

You can change/enter your PC's serial number in Asset Tag Number and Chassis Serial Number in the applicable fields.

 

Save changes there, and again when you exit the BIOS.

Honor Student
Posts: 4
Member Since: ‎07-10-2009
Message 9 of 10 (6,752 Views)

Re: how to change serial number when system board is replaced

Thanks.. yes, I can do that in the BIOS and it saves it fine.. for some reason any other utility for online checks (HP Support Advisor and HP Auto Identify) still report the invalid Serial number.

 

 

Provost
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Member Since: ‎07-13-2010
Message 10 of 10 (6,744 Views)

Re: how to change serial number when system board is replaced

[ Edited ]

You're very welcome.

 

I just did a search of the HP business support site's entire driver section and that utility no longer shows up.

 

I don't think that using that utility (if it worked on the Z400 at all) would resolve the online utility problem.

 

But I guess you have nothing to lose by giving it a shot.

 

I had bookmarked the link to the driver so that gave me the name of the utility.

 

Though it is gone from the HP website, I googled the name and found it on a 3rd party website.

 

I have zipped up and attached it below.  I checked it for viruses and whatnot.  Looks fine to me.

 

You will need to follow the instructions I posted a few years ago.  You must use a USB FDD.

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