internet blocked

[renbenni]

Hi,
Just ran an update through hp support for wireless lan and now i am blocked from the internet pls help

[doughjohn]

Hi

There are some things you could try...

www.ceeandbeetee.uk

[greenbergmethew]

• If no error message displays, but there is no internet connection, right-click the network connection iconin the system tray and select Troubleshoot problems from the menu. Allow Windows 7 to repair and re-establish the connection.
• If there is no network connection icon in the system tray, clickStart , enter Network into the search field, and then select Network and Sharing Center from the list. Select Diagnose and repair in the left pane. Allow Windows 7 to repair and re-establish the connection

Restart the modem, network router, and computer

1. Shut down the computer.
2. Unplug the power to the network router and to the ISP or DSL modem.
3. Wait several seconds before continuing.
4. Reconnect the power to the modem and allow it re-establish a connection to the ISP.
5. Reconnect the power to the router and allow it to re-establish the connections to the modem and other components.
6. Turn on the computer and allow it to re-establish the IP address connections to the router and the modem.

Verify the wireless network device is turned on

There are different ways to check the status of the wireless network and turn the wireless device on and off. If you use one of the methods to turn off your network device, you should use the same method to turn it back on.

Turn on device using the power switch

Most notebooks have a switch or button on the case that sends power to the Bluetooth and wireless network devices. The wireless button or switch is usually located in one of three places:

An indicator light  glows blue when the Bluetooth or WiFi communication devices are turned on. If the computer has both Bluetooth and WiFi and one of them is turned off or the device is disabled, the light glows amber. The indicator light does not glow at all when power to the device is turned off. Use the HP Wireless Assistant software to enable or disable the individual wireless functions.

Turn on device using HP Wireless Assistant

The action of the HP Wireless Assistant control is independent of the wireless device power switch. It is possible for the wireless device LED to glow blue because power is being sent to the device, although the device is turned off. By default, the HP Wireless Assistant is configured to display a wireless icon, either On  , or Off  in the Windows system tray. However, the computer can be set to not display in the icons in the system tray.

HP recommends that the HP Wireless Assistant be configured to display the icons as follows.

1. Click Start , enter wireless assistantinto the search field, and then select HP Wireless Assistantfrom the list.

If HP Wireless Assistant is not installed, either:

• Click to download the latest version of HP Wireless Assistant.
• Go to Verify the status of the wireless network device using Windows Mobility Center.

1. Verify the status of the installed wireless devices. They should all be on.
2. Click Propertiesto open the Settings window.
3. Select the Show Wireless Assistant icon in the notification areaoption, and then click Apply. The icon displays in the system tray area.

You can now monitor the network at a glance by checking the wireless power LED , the wireless LAN device icon , and the network connection icon .

Turn on device using Windows Mobility Center

1. Click Start , enter mobilityinto the search field, and then select Windows Mobility Center from the list.
2. On the Windows Mobility Center window, this graphics shows the Wireless Network is Connected.
3. On the Windows Mobility Center window, this graphics shows the Wireless Network isWireless off. ClickTurn wireless on to turn on the device.

Verify the wireless network device is enabled

Once you have verified that there is power available to the wireless device, verify that the device is enabled to send and receive signals.

Enable the wireless network connection using the Windows Network and Sharing Center

1. Right-click the network connection icon  in the system tray, and select Network and Sharing Center.
2. Select Change Adapter Settings.
3. Verify the status of the wireless network.

1. To enable the network, right-click the connection, and select enable. It may take a few seconds for the connection to become enabled.

Enable the wireless network connection using the HP Wireless Assistant

1. Click Start , enter wirelessinto the search field, and then select HP Wireless Assistant from the list.
2. Follow the on-screen instructions to enable the wireless adapter.

Connect the computer to the desired network

1. Click the network connection icon .
2. The window displays the name of the network(s) and the types of connections.

1. If it is connected to the wrong network, select the network and then click disconnect.
2. If you want to prevent a future connection to that network, click the network and deselect Connect Automatically.

Alternately, click Open Network and Sharing Center and click Manage Wireless Networks. Double-click the desired network and on the Connection tab, deselect Connect automatically when this network is at range.

1. If the desired network is listed, but not connected or there is a poor connection, click Open Network and Sharing Center and click Manage Wireless Networks.
2.  
1. Double-click the desired network and on the Security tab, verify or change the security, security key(password), and key index values.

Manually re-establish the network connection

1. Right-click the network connection icon in the system tray, and then select Network and Sharing Center.

Alternately, click Start, type Network and Sharing into the search field, and then select the Network and Sharing Center from the list.

1. Click Refresh to force the computer to look for wireless networks in the local area. The list may contain networks that are no longer available.
2. If a wireless network is connected exist, click Disconnect. In a few moments the wireless network disappears from the display.
3. In the Network and Sharing Center window, select Set up a new connection or network.

DO NOT select the Connect to a network option. If the problem is an incorrect password or key index, this option will repeat the connection with the wrong information.

1. In the Choose a connection option window, select Manually connect to a wireless networkand click Next.
2. Enter the required wireless network information, and then click Next.

1.  
1. Network name.
2. Security type. Must be the same security as set in the wireless router
3. Security Key/Passphrase.
4. Select Start the connection automatically.
5. Select Connect even if network is not broadcasting.
2. If the wireless network exists, when prompted, select Use the existing network. The information you just entered will replace the previous values that cause the connection problem.
3. Select the desired network, and click Connect.

After a few moments, a message displays indicating that the computer is Successfully connected to the network.

1. Once the connection is made, place the mouse pointer over the network connected icon  in the system tray to verify the name, speed, strength, and status of the connection. If the connection is weak or slow, seeMinimize interference and move the computer closer to the router .

 Connect the computer directly to the network router

1. Move the computer closer to the router (if needed) and plug an Ethernet cable into the network port on the computer and one of the available ports on the router.
2. Right-click the network connection icon in the system tray, and select Network and Sharing Center.
3. The window displays the name of the network(s) and the types of connections.
4. Select Manage network connections.
5. Verify the status of the wired network.
6. If the wired network, or the wireless network, is Disabled, right-click the connection, and select Enable. It may take a few seconds for the connection to enable.
   • If the Network and Sharing Center window shows connections from the computer to the network router and from the router to the ISP or DSL modem, click the internet icon to open a browser and view a page on the web which means the router is configured.
   • If the Network and Sharing Center window shows connections from the computer to the network router, but not to the internet, the router may not be configured. See Reset and reconfigure the router.
   • If the network router cannot connect to the internet, and you have installed programs that required making changes to the firewall settings, refer to router manufacturer's help files for information on restoring the router to the factory default conditions.

More read:

http://support.hp.com/us-en/document/c00813382

http://support.hp.com/us-en/document/c02543015

[WAWood]

renbenni

Here are some networking troubleshooting steps you can try: HP PCs - Troubleshooting Wireless Network and Internet

Good Luck

I am a volunteer and I do not work for, nor do I represent, HP.
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