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p7-1534 HP pavilion Desktop PC, Shut down and sleep problem's

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p7-1534 HP pavilion desktop PC, Windows 8, 64-bit, Sometimes when i shut down my PC, the PC won't shut down it will stay on and i will have to use the power button to shut down the PC, and today i put the PC to sleep and it did not wake up when i tried to wake it up i had to use the power button restart the PC. i did a memory diagnostic and found no errors.

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Re: p7-1534 HP pavilion Desktop PC, Shut down and sleep problem's

Hi dwellas

 

I understand you are having issues with shutting down the computer and not being able to wake it up.

 

You  might have a  application or process running in the background that is not shutting down properly. Close all tray applications that you can, make sure you close all programs first, and try again. If that works, you need to see what you have installed that may be causing this.
You can do a msconfig and turn off start up programs to see if it is still something running in the background.
 
Here is a url to temporarily disable all the start up programs to see if one of them is causing any issues.
http://theunlockr.com/2012/04/05/how-to-change-windows-8s-startup-programs/

You will have to follow the same steps to enable all again.

 

Here is a url for Resolving Problems with Sleep and Hibernate Modes.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03383935&tmp_track_link=ot_faqs/top_issues/en_us/c03383935/loc:8&cc=us&dlc=en&lc=en&product=5331453

 

If you need more assistance just let me know.

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HP Support Agent
Posts: 13,492
Member Since: ‎09-03-2013
Message 2 of 3 (1,512 Views)

Re: p7-1534 HP pavilion Desktop PC, Shut down and sleep problem's

Hi dwellas

 

I understand you are having issues with shutting down the computer and not being able to wake it up.

 

You  might have a  application or process running in the background that is not shutting down properly. Close all tray applications that you can, make sure you close all programs first, and try again. If that works, you need to see what you have installed that may be causing this.
You can do a msconfig and turn off start up programs to see if it is still something running in the background.
 
Here is a url to temporarily disable all the start up programs to see if one of them is causing any issues.
http://theunlockr.com/2012/04/05/how-to-change-windows-8s-startup-programs/

You will have to follow the same steps to enable all again.

 

Here is a url for Resolving Problems with Sleep and Hibernate Modes.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03383935&tmp_track_link=ot_faqs/top_issues/en_u...

 

If you need more assistance just let me know.

Gemini02

I work on behalf of HP

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Tutor
Posts: 9
Member Since: ‎08-06-2015
Message 3 of 3 (259 Views)

Re: p7-1534 HP pavilion Desktop PC, Shut down and sleep problem's

I also faced same issue.  Issue is resolved after doing following

 

1. Updated all device drivers  in Device Manager( Importantly Intel HD Graphics Family)

2.  Unticked  the option "Allow the computer to turn off this device to save power "  ( In Device Manger --> universal serial bus controllers --> Generic USB Hub--> right Click on it --> Properties --> Power Management). Repeat this step for all the options in universal serial bus controllers )

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