03-18-2011 10:47 AM
pc help and tools is deleted from my computer start menu ,this makes using my recovery disc that i received give me a error message that these dic are not supported by this system where do i get this missing option on my start button?
03-18-2011 11:10 AM - edited 03-18-2011 11:12 AM
315868 wrote: pc help and tools is deleted from my computer start menu ,this makes using my recovery disc that i received give me a error message that these dic are not supported by this system where do i get this missing option on my start button?
Hello 315868, It would be useful to know the Model of your system and the version of your operating system.
If you are using the HP provided Recovery Restore disk or the ones you created when you got your system, you should not be getting this error message.
These HP Recovery Restore Disk set are run from the start of the boot process and would not be used within the operating system.
Need just a little more information please.
Please click the White Kudos star on the left, to say thanks.
Please mark Accept As Solution if it solves your problem.
03-18-2011 11:15 AM - edited 03-18-2011 11:17 AM
What model HP PC and operating system are you using?
Are you trying to use the HP Recovery Disks that you made when you first received your PC?
HP ENVY 17T-u100, i7-7500U, NVIDIA 940MX, 16GB, 512GB m.2 SSD
HP ENVY 17t Touch,i7-6500u,6GB, 256 GB SSD (on loan)
HP Photosmart 6520, HP Deskjet 1112
HP Touchpad, HP Chromebook 11
Custom i7-4790k, Z97, 16GB 2400 MHz DDR3, Intel 750 PCI-E SSD, (2)Samsung EVO 840 SSD, Corsair HX650, GTX 980TI, Corsair H75 water cooler
Windows 10 Pro in UEFI mode - production system
Windows 7 and 8 in UEFI mode - test systems
11-13-2011 05:31 PM - edited 11-13-2011 05:35 PM
PC Help and Tools and other addresses were deleted from Start program. If a click on them it shows "empty". other than doing a complete recovery how can i fix these problems.
I got a trojan horse and had to pay some program that poped up at the time the virus was taking control of most of my computer. I had to pay to recover but it was not a perfect recovery.
I have Windows 7 and my PC is p6674y