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Honor Student
Posts: 2
Member Since: ‎03-20-2017
Message 1 of 4 (214 Views)

2nd monitor

Product Name: 23-q105na

Hi I have a 23-q105na and want to connect my hp pavillion 23xi as a secnd monitor but the 23-q105na will not find it i have downloaded the driver but it wont load it.  Is there a patch or software HP can link me to?????

 

Thanks

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HP Support Agent
Posts: 2,764
Member Since: ‎10-12-2016
Message 2 of 4 (189 Views)

Re: 2nd monitor

@juliepullen,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you.

I understand that you are unable to connect the second monitor to your HP Pavilion 23-q105na Touchscreen All-in-One PC.

 

This issue could occur if the cable or the port is faulty or the drivers may not be updated in the device manager.

 

Let's go through a few steps to resolve this issue.

 

Please let us know how you are connecting the monitor to your computer.

 

And here's the step by step guide for you in the link to update the monitor drivers: Updating a Monitor Driver

 

Let me know how this works.

 

Also, let us know the let us know the operating system installed on the computer from the links below: 

 

1. Click Here to Find Windows Operating System installed

 

2. Click Here to Find the Mac Operating System installed

 

You have a good day ahead.

Rainbow23
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the Thumbs up" button!

Honor Student
Posts: 2
Member Since: ‎03-20-2017
Message 3 of 4 (181 Views)

Re: 2nd monitor

Hi

 

I have done as you have asked downloaded driver but it still doesnt recognise it???

 

This is happening every update the computer has any other suggestions??????

 

The driver is in the download folder just not in my control panel device list???

HP Support Agent
Posts: 2,764
Member Since: ‎10-12-2016
Message 4 of 4 (177 Views)

Re: 2nd monitor

@juliepullen,

Thank you for your reply, I'll be more than glad to help you.

 

I understand that the issue still persists after following the steps provided in the previous interaction.

 

This issue could occur if the connections are not correct.

  1. First, you'll need a USB 3.0 to Video Adapter (USB 3.0 A to B cable included).
  2. Connect your computer to the USB to Video Adapter with your USB cable.
  3. Connect an HDMIDVI-D or DVI to VGA cable from the USB to Video Adapter to your second monitor.

If the issue persists, then you may need to contact HP phone support for further assistance at the link: www.hp.com/contacthp

 

Let me know if this works.

 

You have a good day ahead.

Rainbow23
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the Thumbs up" button!

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