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Intern
Posts: 23
Member Since: ‎12-20-2009
Message 1 of 8 (1,518 Views)

DVI Graphics Card & DVI Monitor

HP Pivillion p6280t running Windows 7 with DVI graphics card won't display digital signal.  Monitor screen goes black as Windows is loading.  The graphics board and monitor are connected with a DVI cable.  Any ideas on what the problem is and how to fix.

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Provost
Posts: 16,879
Member Since: ‎11-21-2008
Message 2 of 8 (1,515 Views)

Re: DVI Graphics Card & DVI Monitor

[ Edited ]

Tawna, what is the model of your monitor?  This information will let us review the specs for it.

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HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)

HP Phoenix 860-170VR; i7-6700K 4.0 GHz; 8 GB DDR4 memory; Samsung EVO 840 500 GB SSD; Radeon R9-390X video card; Win 10 Home

HP Elite x2 1012 G1 Tablet w/Travel Keyboard and Stylus; Core m3 processor; 4 GB DDR4 memory; Samsung 128 GB SSD; Audio by
Bang & Olufsen; Win 10 Home

HP Photosmart 7520 AIO


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Intern
Posts: 23
Member Since: ‎12-20-2009
Message 3 of 8 (1,488 Views)

Re: DVI Graphics Card & DVI Monitor

Tho monitor is a VX2035wm ViewSonic LCD.  The graphics card and the monitor have both VGA and DVI ports.  When I use a VGA cable and plug it into the VGA ports the monitor works.  Since I paid $ 80 extra for the DVI graphics card, I would like to get get the better screen resolution with the digital signal.  When I use the DVI cable, windows 7 starts to load then I get a message "no digital signal" and the screen goes black.

Intern
Posts: 23
Member Since: ‎12-20-2009
Message 4 of 8 (1,438 Views)

Re: DVI Graphics Card & DVI Monitor

The problem was resolved by downloading and installing SP44611 from the HP web site.

Student
Posts: 1
Member Since: ‎06-30-2011
Message 5 of 8 (765 Views)

Re: DVI Graphics Card & DVI Monitor

Hi all -

 

I had this same problem -- black screen on DVI monitor as windows was coming back from sleep mode -- with my Pavilion p6218f shortly after I purchased it in early 2010. On HP Support's advice, I downloaded and installed the sp44611 driver file, and that fixed the problem.

 

Since then, I have done a full system restore, and now the black screen on startup from sleep mode has returned...I no longer have the sp44611 file (doh!), and can't find it anywhere on the HP website.

 

Can anyone help me out...tawna? Did you save a copy of the download?

 

Thanks!!

Provost
Posts: 25,500
Member Since: ‎07-17-2009
Message 6 of 8 (756 Views)

Re: DVI Graphics Card & DVI Monitor

Hi craigie100,

 

Go to Device Manager and click on Display Adapters and tell us what type of display adapter (video) is installed in your PC.

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HP Photosmart 6520, HP Deskjet 1112
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Windows 10 Pro in UEFI mode - production system
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Top Student
Posts: 9
Member Since: ‎01-15-2012
Message 7 of 8 (411 Views)

Re: DVI Graphics Card & DVI Monitor

Anybody have the SP44611.EXE download, or post a link to it?  I just called support and was instructed to pay a one-time $99 fee or establish a support plan for $49 / month for the first year, $19 / month thereafter.  For that price I might as well purchase a new video card (if that resolves the issue) or a non-HP computer.  Thanks!

Top Student
Posts: 9
Member Since: ‎01-15-2012
Message 8 of 8 (368 Views)

Re: DVI Graphics Card & DVI Monitor

Just closing the loop: per customer service, unfortunately this download is no longer available.

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