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Student
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Member Since: ‎08-29-2011
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Restore Touchsmart software

Upgraded my Touchsmart pc IQ507 from vista to windows 7 Professional. Touchscreen still works but most of touchsmart software doesn't.  How do I recover it?  Thanks for any help !!

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Re: Restore Touchsmart software

JRPT, welcome to the forum.

 

Here are the specifications for the computer.  In the section titled "Software", it lists all of the programs that came with the computer.  It also shows those programs that you can restore from the Recovery discs.  However, this means using the original OS.  Once you upgrade to Win7, many of the value added programs are unavailable.

 

Please let us know if this solves your problem or not.

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Provost
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Member Since: ‎11-21-2008
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Re: Restore Touchsmart software

[ Edited ]

JRPT, welcome to the forum.

 

Here are the specifications for the computer.  In the section titled "Software", it lists all of the programs that came with the computer.  It also shows those programs that you can restore from the Recovery discs.  However, this means using the original OS.  Once you upgrade to Win7, many of the value added programs are unavailable.

 

Please let us know if this solves your problem or not.

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HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)

HP Phoenix 860-170VR; i7-6700K 4.0 GHz; 8 GB DDR4 memory; Samsung EVO 840 500 GB SSD; Radeon R9-390X video card; Win 10 Home

HP Elite x2 1012 G1 Tablet w/Travel Keyboard and Stylus; Core m3 processor; 4 GB DDR4 memory; Samsung 128 GB SSD; Audio by
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HP Photosmart 7520 AIO


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PhD Student
Posts: 895
Member Since: ‎02-03-2010
Message 3 of 5 (746 Views)

Re: Restore Touchsmart software


JRPT wrote:

Upgraded my Touchsmart pc IQ507 from vista to windows 7 Professional. Touchscreen still works but most of touchsmart software doesn't.  How do I recover it?  Thanks for any help !!


Just go to the support section of the hp.com web site for your model, when you select Win7 as your OS the updated applications are available to download.

Student
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Member Since: ‎02-07-2012
Message 4 of 5 (479 Views)

Re: Restore Touchsmart software

i went from win7 home premium to win7 ultimate. There are no hardware conflicts. The upgrade was done as a fresh install. none of the hp programs are present. when i goto hp support there are software updates but there is no software to update. i cannot find the original programs at all. I even thought of restoring from my recovery partiction but i cant seem to boot into the recovery without hp recovery manager which isnt present! what do i do??!

PhD Student
Posts: 895
Member Since: ‎02-03-2010
Message 5 of 5 (471 Views)

Re: Restore Touchsmart software

The support section of the HP.com site for the IQ5xx has all the files you would need if you upgraded it to Windows 7.

 

If you have a different model that shipped with Windows 7 from the factory then clearly the instructions for the IQ5xx models would not apply.

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