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‎07-23-2016 04:34 AM

HP Recommended

Hi enrico.  Many thanks for all your help so far.  I am now totally confused.  I do not know what a video card is nor how to access it.  I now understand what you mean by not using the motherboard at the back of the pc as per your illustration which is what I have been doing but I now need to find the video card outputs and am lost.  

 

Why are those two ports as per the illustration inactive.  It doesnt make sense. is it a design fault?

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‎07-23-2016 06:00 AM

HP Recommended
Eureka!! I have found it. Everything works now! Thank you so much for your help.
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‎07-23-2016 06:04 AM - edited ‎07-23-2016 06:06 AM

HP Recommended

It is good to see that my explanation made sense to you as to which of the outputs were video cards and not motherboard onboard video outputs.

 

I explained why those ports don't work two times.

 

 It is not a design flaw.

 

 It makes perfect sense to deactivate them whenever a video card is installed.  Doing that ensures that there are no video output port conflicts.

 

 


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



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‎07-23-2016 06:07 AM

HP Recommended
Thanks Enrico. This is a brand new pc straight out of the box and I haven't added anything to it. However I managed to find the other port that you mentioned and the issue is now resolved so thank you for your help.
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‎07-23-2016 06:09 AM

HP Recommended
@Calotype wrote:
Thanks Enrico. This is a brand new pc straight out of the box and I haven't added anything to it. However I managed to find the other port that you mentioned and the issue is now resolved so thank you for your help.

You are very welcome. 

 

we are here to help you!

                    🙂


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



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