hdmi in

[jANSKIBIET]

Hi,

I'm having trouble displaying a screen with HDMI in on my desktop. I have connected my laptop (also HP) to my desktop with a display to HDMI cable. My desktop does not recognize another screen. My laptop goes blanc, it recognizes the display out cable.

Just installed a new driver for Windows 10: Driver-Videocard - Nvidia 10.18.13.5330 Rev.A, but didn't do anything after restarting. The button: HDMI in on the left side doesn't work either. 

Does anyone know what to do?

Thans in advance!

Regards

Janneke

[DavidSMP]

Hi @ANSKIBIET,

Good Day! Thanks for taking an interest in the HP Support Forums! This is a great location to get resolutions and interact with experts from the community. It will be a delight to assist you with the issue you have with the computer. I reviewed the post and found that the screen does not show HDMI  display.

A commendable job was done by attempting to diagnose the issue before posting your question in the HP forums. Kudos to you for that. We value your relationship with HP and I take it as a privilege to share this platform with you.

First off, it could be an issue because of the windows 10 upgrade. I checked and found that unit was shipped with windows 8.1.

Please try a few steps.

Please uninstall the existing graphics drivers software.

Then visit this link http://hp.com/drivers and update the bios, chipset drivers, video drivers and audio drivers.

Please check these links out for further assistance. 

Link 1: http://support.hp.com/us-en/document/c01186408

Link 2: http://support.hp.com/us-en/document/c01059842

Hope this helps. Let me know how this goes. I hope the issue gets resolved without hassles and the unit works great. I'm always there to assist you. Please reach out anytime.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a splendid week ahead.

[jANSKIBIET]

Hi DavidSMP,

I uninstalled all graphic drivers and then I installed all drivers that where supported for my system. I don't know what a bios is but hope it's one of them?

• Tempo High Definition Audio Driver (Original IDT) 6.10.6504.0 Rev.A 22.4 MB Jul 3, 2015
• Intel Chipset Support for Windows 10.1.1.9 Rev.A 3.2 MB Aug 1, 2015
• Intel Management Engine Interface Driver 11.0.0.1157 Rev.A 64.6 MB Aug 1, 2015
• HP / Compaq Monitor Driver 1.0.0.2 Rev.A 0.4 MB Jul 13, 2015
• Intel Graphics Driver 10.18.15.4240 Rev.A 169.5 MB Jun 28, 2015
• nVidia Graphics Driver 10.18.13.5330 Rev.A 411.6 MB Jul 17, 2015
• Broadcom Bluetooth Driver 12.0.1.695 Rev.A 22.0 MB Jul 27, 2015
• Broadcom Wireless LAN Driver 7.35.290.0 Rev.A 44.5 MB Jul 27, 2015
• Intel Wireless LAN Drivers 18.12.0.3 Rev.P 234.6 MB Jul 28, 2015
• Realtek Ethernet Controller Drivers (DTO) 10.3.723.2015 Rev.A 11.2 MB Sep 7, 2015
• Realtek RTL8723BE and RTL8188EE 802.11b/g/n Wireless LAN Drivers 2023.16.715.2015 Rev.C 33.4 MB Sep 14, 2015
• Intel Rapid Storage Technology Driver for Haswell (AHCI) 14.5.0.1081 Rev.A 12.3 MB Jun 28, 2015
• Realtek PCIE Card Reader Driver 10.0.10130.29089 Rev.A 12.7 MB Jun 28, 2015
• HP PC Hardware Diagnostics UEFI 6.2.0.0 Rev.A 22.4 MB Aug 24, 2016
• Seagate Hard Drive Firmware Update HPDE/HPRD Rev.A 96.5 MB Jul 6, 2016
• Cyberlink Power Media Player Software 14.0.1.5418 Rev.N 134.3 MB Jul 27, 2015

Unfortunately this didn't help. I followed this procedure: http://support.hp.com/us-en/document/c04092080

Is there anything else I can do?

[jANSKIBIET]

Hi DavidSMP,

I found out about de bios in this page: http://support.hp.com/be-nl/document/c00131948#AbT0. I followed the step, but the bios was not mentiond at the driver page. So I guess I have the latest version of the bios:

AMI 80.12,19-2-2014

for processor:

Intel (R) Core (TM) i5 - 4590T CPU@ 2.00 GHz, 2001 MHT, 4 core('5)

So if there is anything else I can do to make this work?

[DavidSMP · Accepted solution]

Hi @jANSKIBIET,

I read your awesome post. The bios is not up to date. there is a bios update for windows 8.1. I presume that is what got shipped with the PC and later on you upgraded to windows 10.

Please check these links out: http://answers.microsoft.com/en-us/insider/forum/insider_wintp-insider_devices/w10tp-not-detecting-m...

Link 2: http://windowsreport.com/hdmi-output-problems-windows-10/ 

Do not click on any ads as it is a 3rd party website.

If this does not resolve the issue and if worked with windows 8.1, please back up your files and roll back the operating system to windows 8.1.

Link: http://support.hp.com/us-en/document/c03489643

Then please update the bios, chipset, video and audio drivers from this link: http://support.hp.com/us-en/drivers/selfservice/HP-ENVY-Recline-27-All-in-One-Desktop-PC-series/6876...

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. Trust me I have done all I can to help by keeping your best interest in mind. Please reach out for any issues and I'll be there to assist you.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a splendid week ahead. 🙂

[jANSKIBIET]

Okay I did everything you said, even back up all my files and roll back. I wasn't possible to roll back to 8.1, it rolled back automatic to W10.

Then I checked for updating the bios and all the drivers. For the bios there were no updates vissible in the HP support assistent. For all the other driver there were so I updated them. Still did not fix the HDMI in input. 

So I did some more research and I found a topic about HP my Display. It should be on my system but it wasn't. So I downloaded it. And guess what..

The HDMI input works just fine now!!  It was just a little software thing. If I had known that, it wouldn't cost me the whole afternoon. But I'm so happy it is fixed, I don't care.

[Riddle_Decipher]

@jANSKIBIET

Thank you for replying back with the solution,

I appreciate your efforts to help others looking for similar issues,

And I hope you have a great day, ahead 🙂

Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.
Regards,