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Honor Student
Posts: 3
Member Since: ‎03-09-2012
Message 1 of 4 (291 Views)

hp520 touchsmart error message

Hello, I am the only user and administrator on my computer. However I keep getting the error message "insufficient privileges to access this directory" when I'm trying to download some new software. I can't seem to figure out why I would not be able to download as the administrator. Any help ??



PhD Student
Posts: 874
Member Since: ‎02-10-2011
Message 2 of 4 (270 Views)

Re: hp520 touchsmart error message

Not knowing what software you're trying to install, I have to give it a shot-in-the-dark, so to speak.


Here is a MS article:


Could it be QuickBooks?


Or perhaps itunes?



There are a few ideas.  If you have a more specific question, someone might be able to help you further,

Good luck,




I work on behalf of HP.
Honor Student
Posts: 3
Member Since: ‎03-09-2012
Message 3 of 4 (265 Views)

Re: hp520 touchsmart error message

Thank you for responding. I guess I should have gave a little more info. I have windows7 and I was trying to install docusign an electronic signature software. Any ideas??

Posts: 25,802
Member Since: ‎07-17-2009
Message 4 of 4 (229 Views)

Re: hp520 touchsmart error message



The download is probably trying to get your admin ID and password. Never respond to a download that asks such a question.

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