04-30-2011 09:35 PM
Using Recovery from hard drive fails for obscure Microsoft reasons.
So I try recovery DVDs with the external USB DVD drive and it fails with error 1012.
None of the official support info seems to help.
I can't upgrade the firmware in the internal DVD drive because
the internal dvd is unplugged, this may be part of the problem, does that invalidate the recovery DVD's?
Does the Build ID change if the internal DVD drive is unlugged?
All clues are welcome to try to salvage this IQ700
regards Tom M.
04-30-2011 10:00 PM
There is no relation between the build ID and the CD/DVD drive. There is a possibility that the disk has been corrupted.
05-01-2011 12:46 PM
I have run diagnostics on the hard drive - there are no failures.
Again to go over my problem -
Restore to out of the box condition from the hard drive fails
All seems to go well until starting windows for the first time has a page fault,
the page fault screen goes away before I can read it, the computer reboots in Startup Repair
Startup Repair informs me Windows cannot repair this computer automatically.
No error codes found in the Diagnosis and repair details the root cause found is Failure while setup is in progress.
So I use the restoration DVDs and get error 1012.
Reading up on official HP advice related to error I get advice to firmware upgrade the internal CD/DVD drive, which failed some time ago.
There is also information about Build ID numbers. The build ID number is 71NAv3XrA3 on the label and the same one reported by BIOS setup.
If replacing the internal CD/DVD rom would make the restore processes work better that would be a useful piece of information.
As it stands I have a computer that passes all dignostics, except has a bad internal DVD, that will not accept any of the Restore methods I thought I could count on working.
Regards Tom M.
05-03-2011 08:47 AM
I got some advice to install windows System 7 and give up on the restore process.
Is this a possible solution?
regards Tom M.
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