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‎02-26-2017 05:31 PM - edited ‎02-26-2017 07:46 PM

HP Recommended
Product: Pavilion Slimline s5220y
Operating System: Microsoft Windows 10 (64-bit)

Pavilion Slimline s5220y says wireless printer HP Officejet Pro 8620 is not connected to newwork and I cannot print computer document.  Printer configuration page says network status is "ready" and Internet is "connected.  Should I uninstall printer from computer and reinstall printer?  Or what should I do?

1 REPLY 1

‎02-27-2017 04:35 AM

HP Recommended

Hi,

Try uninstalling the printer and drivers from desktop and reinstalling with the latest drivers wich you can fin online:

 

http://support.hp.com/us-en/drivers/selfservice/HP-Officejet-Pro-8610/8620/8630-e-All-in-One-Printer...

 

Hope it helps,

David

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