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Honor Student
Posts: 3
Member Since: ‎04-18-2017
Message 1 of 6 (88 Views)

HP ENVY 4523

Product Name: HP ENVY 4523

Hi - I have an HP ENVY 4523 - it worked fine - now, for no reason, it has stopped - it wont connect to the internet - it just keep saying it is not connected to wife - I have tried everything I can read to fix it - I have been without a printer for months now -

please help

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HP Support Agent
Posts: 3,223
Member Since: ‎08-10-2016
Message 2 of 6 (66 Views)

Re: HP ENVY 4523

[ Edited ]

Hi @HARON8195,

 

. Good day.Smiley Happy Thanks for reaching out to the HP community. I understand that you require assistance regarding issues with setting up the printer on the wireless network.I will be glad to assist you here.

 

Fantastic description of the issue before posting. Kudos to you on that score. Smiley Happy You are a valued HP customer and I take it as a privilege to share this platform with you. Smiley Happy

 

I would require more information here to assist you better.

  • Did you try making copies directly from the printer?
  • Have you bypassed power strips and connected t he printer directly to the wall outlet?
  • Please let me know the operating system of the computer?

 

It is possible that the ink in the cartridges has dried up due to the printer not being used for some months.

So for a start please make a few copies directly from the printer without any communication from the computer. Steps:

  • Please try to make a few copies directly from the printer without any intervention from the computer. Please place the required document face down on the flatbed scanner and touch the copy button. If it copies fine, then the issue could be software related.

If it does not copy, then the printer’s cartridges need to be replaced by contacting HP phone support.

 

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone number, Case number and phone number appear.

They will be happy to assist you immediately. If the unit is under warranty repair services is taken care of by the manufacturer’s warranty

 

If it copies fine, then please perform all the required steps based on the operating system that you have.

Link for wireless setup for windows

Link for HP Printers - Find Your Wireless WEP, WPA, WPA2 Password (Windows)

 

Link for wireless setup Mac Click here

Link for HP Printers - Find Your Wireless WEP, WPA, WPA2 Password (Mac) Click here

 

Hope this helps.  Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. Smiley Happy  Please reach out for any issues and I'll be there to assist you.  Smiley Happy

 

To simply say thanksplease click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

 If this helps, please mark this as “Accepted Solution as it will help several others with the same issue to get it resolved without hassles. Smiley Happy

Take care now and have a splendid week ahead. Smiley Happy

 

 

Davidsmp
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the Thumbs up" button!



Honor Student
Posts: 3
Member Since: ‎04-18-2017
Message 3 of 6 (48 Views)

Re: HP ENVY 4523

No the ink is not the problem.  The printer worked fine, and I was part of the scheme where HP sent me ink cartridges when I needed them. I have had to cancel this scheme as the printer just stopped connecting to my internet - that is the problem.

So when I press network wireless setup - it doesnt find my wifi -  so it gives me the option to input - and when I do it just searches - then it says 'unable to find this network touch retry to enter the network name again touch continue to connect - then it asks for me to select 'no encryption' WEP encryption' or WAP encryption'   but then it just says connecting for ages - when I print the report off - it says

ATTENTION THE WIRELESS RADIO IS NOT FUNCTIONING. CONTACT HP SUPPORT

can anyone help me please

 

HP Support Agent
Posts: 2,758
Member Since: ‎10-12-2016
Message 4 of 6 (40 Views)

Re: HP ENVY 4523

@SHARON8195,

Thank you for your reply, I'll be more than glad to help you.

 

I understand that you get a message "ATTENTION THE WIRELESS RADIO IS NOT FUNCTIONING. CONTACT HP SUPPORT" when you try to connect your HP ENVY 4523 All-in-One Printer to the wireless network.

 

Let me jump in with a solution for this issue in place of my colleague as he is out of the office today.

 

This issue could occur if the wireless card in the printer is defective.

 

As the wireless card is not a replaceable part, you need to replace the printer. Hence, you may need to contact HP phone support for further assistance at the link: www.hp.com/contacthp

 

You have a good day ahead.

Rainbow23
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the Thumbs up" button!

Honor Student
Posts: 3
Member Since: ‎04-18-2017
Message 5 of 6 (33 Views)

Re: HP ENVY 4523

my printer is not very old  - when I click on that link it doesnt give me phone options??

HP Support Agent
Posts: 2,758
Member Since: ‎10-12-2016
Message 6 of 6 (29 Views)

Re: HP ENVY 4523

@SHARON8195

Thank you for replying,

 

I will be sending you the support number as a private message.

 

Please check your Private message icon on the upper right corner of your HP Forums profile,

 

Next, to your profile Name, you should see a little blue envelope, please click on it.

 

Please reply back on the public post as this Private message box is not monitored.

 

I hope this helps resolve this issue completely.

Rainbow23
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the Thumbs up" button!

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