• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎03-15-2017 06:01 AM

HP Recommended
Product: hp 20-2000ez
Operating System: Microsoft Windows 10 (64-bit)

My internet speed is slow despite connected to cable. My speed suppose to be 500mbps but with speed test it generates about 100 highest. I have talked to micrsoft they have tired and my ISP but no solution. what they have done is update drivers, change network adapters and speed/duplex to 1gb in properties of the network but it is still slow. Can you please help.

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-15-2017 08:12 AM

HP Recommended

While not stated especially or specifically in whether this PC is connected via wired or wireless.  If wired  then perhaps there is a problem.  If wireless connection, the PC is not capable of a faster speed with the factory installed hardware.  The spec page for that model indicates the max wireless for the card installed, is :

Data transfer speeds: up to 80 Mbps


I'm not an HP employee.
Did this message answer your question? Please indicate below as an Accepted Solution!
Did you find this message useful? Click on the "Was this reply helpful" Yes button.

View solution in original post

Was this reply helpful? Yes No
4 REPLIES 4

‎03-15-2017 08:12 AM

HP Recommended

While not stated especially or specifically in whether this PC is connected via wired or wireless.  If wired  then perhaps there is a problem.  If wireless connection, the PC is not capable of a faster speed with the factory installed hardware.  The spec page for that model indicates the max wireless for the card installed, is :

Data transfer speeds: up to 80 Mbps


I'm not an HP employee.
Did this message answer your question? Please indicate below as an Accepted Solution!
Did you find this message useful? Click on the "Was this reply helpful" Yes button.
Was this reply helpful? Yes No

‎03-18-2017 10:22 AM

HP Recommended

Thanks for the help. It is wired connection as I said previously. what do you think might be the problem? 

Was this reply helpful? Yes No

‎03-18-2017 12:15 PM

HP Recommended

If wired to a cable modem, is there a router between the PC and the cable modem?  Also, when the ISP was contacted - did someone come to youe location or was it all done over the phone or chat?


I'm not an HP employee.
Did this message answer your question? Please indicate below as an Accepted Solution!
Did you find this message useful? Click on the "Was this reply helpful" Yes button.
Was this reply helpful? Yes No

‎04-20-2018 04:14 PM

HP Recommended

Some else said when she changed the cat cable to another one she had she got the speed way up.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.