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Tutor
Posts: 11
Member Since: ‎03-17-2017
Message 1 of 14 (109 Views)

Network adapter not working

Product Name: HP Pavilion HPE h8-1170d
Operating System: Microsoft Windows 10 (64-bit)
Hi!
My computer crashed recently and after i turned it on, the network adapter couldnt be detected. I tried to install/update drivers from HP website but it states that there are no driver downloads available for windows 10. How do i get the software? Thanks!

Model: h8-1170d
Network adapter: Ralink Dual stream 802.11n Wireless LAN Card
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Provost
Posts: 41,251
Member Since: ‎01-07-2009
Message 2 of 14 (90 Views)

Re: Network adapter not working

Are you sure that you don't have a Realtek PCIe LAN adapter instead of a RaLink one?

The followng image is from the only Windows 8 driuver available for your desktop PC at the driver download sectiod of the suport portal.

 

Realtek.png

 

Try the following Realtek driver for Windows 10.

http://realtek-download.com/wp-content/uploads/2017/01/0016-Install_Win10_10013_02202017.zip

 

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Tutor
Posts: 11
Member Since: ‎03-17-2017
Message 3 of 14 (84 Views)

Re: Network adapter not working

Hi thanks for the quick reply.
From what i understand, isn't the realtek pci gbe family controller for ethernet based connections only? And my computer is supposed to have wireless connection.
Anyway that aside, i have tried installing the realtek driver but it still does not work
Provost
Posts: 41,251
Member Since: ‎01-07-2009
Message 4 of 14 (79 Views)

Re: Network adapter not working

[ Edited ]

Sorry, I didn't catch the disconnect between the subject and the descri

ption you had in the post. I will look at it again.

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Tutor
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Message 5 of 14 (77 Views)

Re: Network adapter not working

Sorry about that!
Provost
Posts: 41,251
Member Since: ‎01-07-2009
Message 6 of 14 (73 Views)

Re: Network adapter not working

Nah. That was my mistake. Smiley Wink

 

Can you use the device manager to provide a PCI\VEN character string for the adapter?

 

You may end up deciding that it would be simpler to purchase a Windows 10 802.11b\g\n compatible PCIe x1 adapter and replace the existing one. That is the simpler solution in the long term.

 

It hasn't really been supported with updated drivers since Windows 7.

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Tutor
Posts: 11
Member Since: ‎03-17-2017
Message 7 of 14 (66 Views)

Re: Network adapter not working

Unfortunately i think i made a mistake and uninstalled the driver... i made sure not to check the " delete driver from device" box and restarted but it did not reappear.
Tried to scan for hardware changes and also did a system restore(which encountered an errorand failed) so im unable to get the character string for the adapter
Provost
Posts: 41,251
Member Since: ‎01-07-2009
Message 8 of 14 (62 Views)

Re: Network adapter not working

[ Edited ]

OK. Then try installing the driver again.

 

Seriously, I would just get a Windows 10 compatible adapter to replace it with.

 

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Tutor
Posts: 11
Member Since: ‎03-17-2017
Message 9 of 14 (55 Views)

Re: Network adapter not working

How do i go about doing that?
Provost
Posts: 41,251
Member Since: ‎01-07-2009
Message 10 of 14 (52 Views)

Re: Network adapter not working


Zyyeox3 wrote:
How do i go about doing that?

I see your point.

 

Well, you know your options. I have stated them already.  See the following search for Windows 10 compliant PCIe wifi adapters.

https://www.google.nl/search?q=PPCIe+x1+wifi+adapter+windows+10+compliant&ie=utf-8&oe=utf-8&client=f...

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