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Student
Posts: 1
Member Since: ‎03-18-2017
Message 1 of 2 (54 Views)

No password option to connect to a secure network

Trying to connect to a wi-fi hotspot and it will not give me the option to enter the password, therefore, I cannot connect. How do I get the password option to show up?
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HP Support Agent
Posts: 2,338
Member Since: ‎07-27-2016
Message 2 of 2 (26 Views)

Re: No password option to connect to a secure network

@lmbeauchamp

 

Thanks for reaching out to us on HP Support Forums. Smiley Happy I came across your post and would like to help.

 

I understand that you're trying to connect to a wi-fi hotspot and it won't give the option to enter the password. Therefore you're unable to connect to the wifi. 

 

I would like to know the following information to assist you better:

  • Please let me know the exact product model no. This link will help you to find the model no: http://hp.care/2bygf7l
  • What operating system (Windows, Android, etc.) are you using? Also, mention the operating system version (like Win7, Win8, Win10, etc.)
  • Are you able to connect to other non-secured wifi networks?

Based on this information, I can assist you further. Please feel free to reply. Cheers! Smiley Happy

Kazi
I am an HP Employee

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