03-18-2017 07:04 AM
03-19-2017 09:04 AM
Thanks for reaching out to us on HP Support Forums. I came across your post and would like to help.
I understand that you're trying to connect to a wi-fi hotspot and it won't give the option to enter the password. Therefore you're unable to connect to the wifi.
I would like to know the following information to assist you better:
- Please let me know the exact product model no. This link will help you to find the model no: http://hp.care/2bygf7l
- What operating system (Windows, Android, etc.) are you using? Also, mention the operating system version (like Win7, Win8, Win10, etc.)
- Are you able to connect to other non-secured wifi networks?
Based on this information, I can assist you further. Please feel free to reply. Cheers!
I am an HP Employee
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