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Honor Student
Posts: 2
Member Since: ‎12-29-2010
Message 1 of 4 (2,773 Views)

Recovery Partition corrupted by a virus

[ Edited ]

My Recovery Partition is corrupted by a virus while i was reinstalling my anti-virus, and after i finished reinstalling, a message saying:__________________________________________________-  # x _

                                | Virus Vault                            Files corrupted by virus : D:/preload               |

                                |  A virus was detected !       Virus name : ???-??? ??????(Unidentified)|

                                |          What would  you like to do?:                                                                   |

                                |          |Move to Vault|                             |Ignore|                                                 |


And i didn't find anything online to download!!


                 What should i do to get a new one, the virus is still on the computer and is getting my computer to crash!!



[Subject Edited as new thread was created] - moderator


Posts: 7,264
Member Since: ‎09-28-2010
Message 2 of 4 (2,760 Views)

Re: Factory Image Damaged


You jumped into another parties post. It would be better to re-post as a "new post".

Please do not reply to this message, but here are some tips for when you re-post the message.


1) How did you corrupt your Recovery partition ( likely the D: partition), when you should have been installing the anti-virus software to the C: partition?

2) Did you create a set of Recovery DVD's when you bought the computer?

3) Get Malwarebytes (free).  Boot into safemode with networking, and install it. Update it. Run it.

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served.
Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

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Honor Student
Posts: 2
Member Since: ‎12-29-2010
Message 3 of 4 (2,678 Views)

Re: Factory Image Damaged

Dear Whoever sent me a reply,

Thank you for the tips, but anyway my antivirus took care of the virus and deleted it, but the only problem, the virus didn't just delete half of the recovery files, it also executed viruses online, while my anti-virus db was having errors, because the re-installation wasn't successful, but after thinking i reinstalled my (OS) using the Genuine Windows 7 DVD, but i still want my hp system back.


I'd be pleased if you send me a link to download my hp recovery files, and a link to download "Recovery Manager".


Note: To give a clue, my computer Full Name is "HP G62 Notebook-PC" with windows 7 installed.

Another clue that my recovery manager as i remember had the Cyberlink Corp' Sign at the right bottom of the manager.

Posts: 25,790
Member Since: ‎07-17-2009
Message 4 of 4 (2,668 Views)

Re: Factory Image Damaged

Please contact HP support for recovery disks. HP's support number is 800-474-6836 or 800-HPINVENT or online here.


HP Recovery Disks.

HP ENVY 17T-u100, i7-7500U, NVIDIA 940MX, 16GB, 512GB m.2 SSD
HP Photosmart 6520, HP Deskjet 1112
HP Touchpad, HP Chromebook 11
Custom i7-4790k, Z97, 16GB 2400 MHz DDR3, Intel 750 PCI-E SSD, (2)Samsung EVO 840 SSD, Corsair HX650, GTX 980TI, Corsair H75 water cooler
Windows 10 Pro in UEFI mode - production system
Windows 7 and 8 in UEFI mode - test systems
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