10-17-2013 09:45 AM
10-17-2013 09:48 AM
When requesting assistance, please provide the complete model name and/or product number of the HP computer in question. HP/Compaq makes thousands of models of computers. Without this information it may be difficult or impossible to assist you in resolving your issue.
The above requested information can be found on the side, back, or bottom of your computer. Please do not include your serial number. Please enter the model/product information into HP's Online Consumer Support page and/or post it here for our review.
Please indicate if the mouse and keyboard are wired or wireless and what USB ports they are plugged into.
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HP a1632x - Windows 7, 4GB RAM, AMD Radeon HD 6450
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10-18-2013 12:17 PM
Sorry about that. I have an HP Pavilion 23 b090. Product Number is : H3Z78AA#ABA
I am using a wired USB mouse and a wired USB keyboard. I have tried all of the USB ports...all with the same resort.
I mentioned in the original post, I tried holding down F12 while turning on the computer (not sure why, but thought I remembered that from years and years ago) and was able to use the keyboard to navigate that screen, but once Windows 8 opens up, I lose all response from my mouse and keyboard.
10-21-2013 04:41 PM
Thank you for the information. I understand that you are having an issue with the keyboard and mouse when Windows 8 loads. I have included two documents here for you. 'Wired Keyboard Troubleshooting (Windows 8)', and 'Troubleshooting Mouse Problems (Windows 8)'. This will take you through a lot of the troubleshooting to hopefully get to a resolution.
Please let me know if this resolves the issue with the keyboard and mouse, thank you.
10-28-2013 03:33 PM
I was able to pull those documents up on my phone, but neither one provided any solution. I was able to hold down one of the Function keys during startup and brought up a menu through which I was able to "Refresh" my computer. It wiped some of the programs (Microsoft Office Suite) but did resolve the mouse and keyboard issue. However, shortly thereafter, we lost all response from our ethernet port. It is not a cable or modem issue. I have been abe to eliminate both of those as the culprit. I'll be picking up a wireless router to run from the cable modem since the computer seems to be picking up all of the wireless networks in the neighborhood anyway.
10-29-2013 10:02 AM
Thank you for the information. At this point just to confirm, if you connect the keyboard and the mouse to another computer they do work?
The only other option that you would have would be to update the BIOS. I have include the document 'Updating the BIOS'. This will take you through checking your current version and updating to the newest version available for your computer.
Please let me know if this fixes the keyboard and mouse, thank you.