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Honor Student
Posts: 2
Member Since: ‎04-17-2017
Message 1 of 4 (90 Views)

Wireless Mouse HP Z3700 Freezing

Product Name: Wireless mouse HP Z3700
Operating System: Microsoft Windows 8.1 (64-bit)

Brand new mouse, keeps freezing when moving. When selecting a text, for example, it stops selecting at some point.

Working in a mouse pad, receiver is not close to usb pen drives. What should I do?

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HP Support Agent
Posts: 4,180
Member Since: ‎01-29-2014
Message 2 of 4 (62 Views)

Re: Wireless Mouse HP Z3700 Freezing

Hi! @inescastelhano, Thanks for stopping by HP forums!

 

I understand the wireless mouse is freezing while moving.

 

Don't worry I'd like to help you out.

 

Did you make any changes to the mouse or settings?

 

Have you tried changing the batteries on the wireless mouse?

 

Reseat the wireless receiver or try another USB port. It is recommended that the USB receiver is placed away from USB 3.0 flash drive and USB 3.0 external hard drives.

 

Refer this article to further troubleshoot wireless mouse issues.

 

If the issue still persists try checking the wireless mouse with a different PC and check if the issue persists.

 

If the issue persists trying the mouse on a different PC, it is a hardware issue please contact HP support for service options.

 

Link to contact HP.

 

 

 

 

Let me know if this helps!

Have a wonderful day ahead! Smiley Happy

 

 

MrRobot
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the Thumbs up" button!

Honor Student
Posts: 2
Member Since: ‎04-17-2017
Message 3 of 4 (56 Views)

Re: Wireless Mouse HP Z3700 Freezing

 

Hi ,

 

Thanks for your reply. Answering your questions: 

 

Did you make any changes to the mouse or settings? No, I just plugged the usb receiver into the usb and it was ok. 

 

Have you tried changing the batteries on the wireless mouse? No, but batteries are brand new.

 

Try another USB port. Already done, no change.

 

It is recommended that the USB receiver is placed away from USB 3.0 flash drive and USB 3.0 external hard drives. USB receiver is placed away from any 3.0 USB drives (moreover, no usb drives are plugged in). 

 

Further information: the first day I used the mouse it was fine, only the day after it started freezing. Yesterday I disabled the option ''allow the computer to turn off this device to save power" in all usb ports and it was working better (less freeze) but the day after the freezing was back.

 

It's a little bit frustrating that the mouse is brand new and it doesn't work properly.

Cheers,

Inês

 

 

HP Support Agent
Posts: 4,180
Member Since: ‎01-29-2014
Message 4 of 4 (53 Views)

Re: Wireless Mouse HP Z3700 Freezing

@inescastelhano, It was a quick response from you. I was indeed waiting for your response.

 

I appreciate your efforts for trying out the steps.

 

As you mentioned the issue still persists after trying out the steps.

 

Did you try connecting the mouse to a different PC? Does the issue persist?

 

Please try the steps recommended below.

 

Search for Device Manager and select the first result. Browse down to Mice and other pointing devices, select, then right-click your mouse input and select Properties. Select the Driver tab, then Update Driver.

If you have already downloaded the correct driver, you should Browse my computer for driver software. Use the Browse option on the next page to locate the driver, then press Next. The driver should now install. Reboot your system.

If you haven’t downloaded a driver directly from the manufacturer, select Search automatically for updated driver software. Windows will now automatically scan your computer and the Internet for any driver updates, and install accordingly.

A common issue relates to the Realtek HD audio manager, and it is one we have seen interfering with other drivers, too. Right-click the Taskbar, select Task Manager, and head to the Start-up tab. If you see Realtek HD Audio Manger, right-click and select Disable. Now reboot your system.

First, simply try turning Mouse Acceleration on and off in your system settings. Head to Control Panel > Hardware & Sound > Mouse. Select the Pointer Options tab. Uncheck the Enhance pointer precision box to turn acceleration off. Select Apply and OK. Check how your mouse now responds.

 

 

 

Let me know if this works!

Have a great day ahead! Smiley Happy

MrRobot
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the Thumbs up" button!

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