04-12-2017 02:06 PM
Printer doesn't always print. Used print & scan doctor & unistalled/reinstalled.
test prints are ok. Mostly old docs from previous PC. Sometimes it will print and other times the same doc won't print.
Scans work--just intermittant print problems--most won't print. It shows up in the Que-but only for a minute and then it is gone and never prints??
04-13-2017 06:01 PM
Welcome to the HP Forums. I would be happy to help you with your HP Officejet Pro 8620 printer. I understand that your printer stops printing intermittently and you have already done some preliminary troubleshooting.
Don't worry though as I have a few steps to determine the issue and find a solution as well,
- Reset the printer.
- Check the print driver settings.
- Uninstall the print driver.
- Reinstall the print driver.
- Update the printer firmware.
- Check the network status.
Click here and refer the document to perform the above troubleshooting steps.
(Note: though the title of the printer is different, these steps should fix the issue)
Let me know how it goes.
I work on behalf of HP
If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!