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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-23-2017 07:32 AM

HP Recommended
Product: HP Envy 5640 printer
Operating System: Microsoft Windows 10 (32-bit)

I have no error messages, the issue is that the wifi network is not seeing the printer, i can get it to work if i reinstail the drivers but this is a real drag, I have tried to get the HP assaistant to see the printer but it does not see the printer.  I thought that everything being HP would stop this sort of problem!

 

Any helpful hints or tips.

1 REPLY 1

‎02-23-2017 07:54 AM

HP Recommended

I think you may be missing the point. You have it backward.

 

It is the printer that must recognize the wifi network.

 

You can connect it to the network by using the panel on the printer.

 

Once that is done you should be able to see the printer on the HP support assistant.


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



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