Question
Reply
 
Student
Posts: 1
Member Since: ‎04-22-2012
Message 1 of 5 (4,508 Views)

solution center.msi

I have an HP D4260 Deskjet printer, using Windows 7 64 bit OS; when I turn on my desktop, a box appears asking for a disk with solution center.msi.  What is it and why does it keep asking for it?

Reply
0
Dean
Posts: 6,800
Member Since: ‎07-17-2009
Message 2 of 5 (4,505 Views)

Re: solution center.msi

[ Edited ]

Please uninstall and reinstall the HP Solution Center software using the disk that come with the printer. Refer the following weblink for more information:

http://support.hp.com/us-en/document/c00811375

I am an HP employee.

Regards,
Vidya

Make it easier for other people to find solutions, by marking my answer “Accept as Solution” if it solves your problem.

***Click on "Thumbs up" button to the bottom right side of my post to say thanks!***
Student
Posts: 1
Member Since: ‎09-26-2012
Message 3 of 5 (2,783 Views)

Re: solution center.msi

The unit is more than 4 years old! The disk is long gone.....I use the online download SW to update and install drivers on network computers. Looking for solution "B" to the problem of the "Solution Center" SW taking over the boot up process of the computer. Thanks!

Student
Posts: 1
Member Since: ‎10-13-2012
Message 4 of 5 (2,235 Views)

Re: solution center.msi

Your support for the 4660 three in one printer i bought from you is totally brain dead. I keep getting messages when the printer starts up or when the fax part attempts to contact the phone that my solution center software is defective and I should put my disk in. I do, and the prompt says that it is not the right disk and wants to search for some other. The "support" forum says to uninstall and reinstall, which I do. The next time I boot the computer it says the same solution center software message, and can't find it again. The whole thing. You guys are just con men selling chinese hardware which works pretty well and totally useless software and support. It would be right for you to die.

Student
Posts: 1
Member Since: ‎10-10-2015
Message 5 of 5 (138 Views)

Re: solution center.msi

I have this EXACT same PROBLEM and printer , and the same OS,  Windows 7 64 bit Home Premium.  What is this stupid program?  Is it from HP?  Is that where it is coming from?  I installed my Deskjet 4260 7 days ago to a new 'old' computer. And it is just now, 7 days later,asking for this 'Solution center.msi' program or whatever it is at start-up.  It took 7 days for the computer to decide it wants it?

 

what does it do?  I went to my' install/uninstall' program, and there are like 5 HP programs there. Which ones do i uninstall? Or do i uninstall ALL of them. And when I reinstall the CD that came with my printer, luckily i do have it, do i install ALL of it, including all the junk programs i dont want? 

 

Would it work without the CD being installed?  I seem to recall the computer printing right away, without me installing the CD, but I installed it a few days later, thinking I should have it.  But will it run/print without it?   Can I just delete all the hP programs and that annoying Solution Center thing will go away?    I am not computer 'savy'....so....the simplier the better.

Thanks.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation