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Posts: 1
Member Since: ‎03-05-2011
Message 1 of 2 (768 Views)

Cannot view YouTube videos

I am hoping someone can help me.  My IE crashed a few days ago, after I recovered it, I found that I cannot view videos on YouTube.  I get the audio.  I get the commercials that play before the video starts but no picture.  I am able to view video content on or even Yahoo.  I followed the troubleshooting advice on YouTube.  I uninstalled/reinstalled my Adobe Flash Player.  I enabled scripting (was already enabled).  I even tried to view the videos on Google Chrome - no difference.  Does YouTube have special settings or run on a different player than everything else or is this a problem with the web site?  If so how do I report this or get this fixed?

Posts: 17,494
Member Since: ‎11-21-2008
Message 2 of 2 (746 Views)

Re: Cannot view YouTube videos

[ Edited ]

Brian, welcome to the forum.

Did you uninstall Adobe Flash Player completely before reinstalling it? Sometimes updating over the existing program can cause problems; especially with Adobe products. If all else fails, you could contact Youtube's Customer Service to see if they can help.

Also, update the video device driver. This could be causing a problem.


Note: If you are using a 64-bit OS, here is a link to the 64-bit version of Adobe Flash Player.


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