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LYR Honor Student
Honor Student
Posts: 2
Member Since: ‎11-12-2011
Message 1 of 11 (7,127 Views)

DVD drive will not open

I have just now set up my new HP Pavilion p7-1110 - the DVD drive will not open.

0
Provost
Posts: 44,559
Member Since: ‎09-24-2010
Message 2 of 11 (7,123 Views)

Re: DVD drive will not open

Hi,

 

Click the Start Menu, open Computer, left click the DVD drive once to highlight it, then right click it and select Eject - does this cause it to open?

 

Regards,

 

DP-K

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****Please mark Accept As Solution if it solves your problem****
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Microsoft MVP - Windows Insider

LYR Honor Student
Honor Student
Posts: 2
Member Since: ‎11-12-2011
Message 3 of 11 (7,117 Views)

Re: DVD drive will not open

Tried that and it didn't work. Called HP Support - HP is replacing the DVD drive. It just took an hour and half on the phone with them to decide the drive was bad.

Provost
Posts: 44,559
Member Since: ‎09-24-2010
Message 4 of 11 (7,112 Views)

Re: DVD drive will not open

Hi,

 

Thanks for replying.

 

I agree it's annoying for this to occur on a brand new PC, but at least it should be sorted soon.

 

All the best,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Microsoft MVP - Windows Insider

Student
Posts: 1
Member Since: ‎02-02-2013
Message 5 of 11 (6,928 Views)

Re: DVD drive will not open

Thanks, that works. Any idea why it doesn't want to open manually on occasion?

Intern
Posts: 20
Member Since: ‎07-06-2013
Message 6 of 11 (6,588 Views)

Re: DVD drive will not open

Hello,

 

The following link covers why you wouldn't be able to manually open you disk drive:

 

http://www.computerhope.com/issues/ch000214.htm

 

 

>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

>>>>>>>Please click Kudos, if this information has been helpful >>>>>>>

>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

Top Student
Posts: 7
Member Since: ‎12-03-2013
Message 7 of 11 (6,314 Views)

Re: DVD drive will not open

I have just bought mine today...same problem. Did you get this sorted?

Intern
Posts: 20
Member Since: ‎07-06-2013
Message 8 of 11 (6,311 Views)

Re: DVD drive will not open

Hello Melly,

 

I would like to assist you with some information I have found about this issue and give you the in's and out's of your issue. The link below will give you different ways to get your dvd drive open:

 

http://www.computerhope.com/issues/ch000214.htm

'

>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

>>>>>>Please click Kudos, if this information has been helpful >>>>>>

>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

Top Student
Posts: 7
Member Since: ‎12-03-2013
Message 9 of 11 (6,305 Views)

Re: DVD drive will not open

Thanku...just rang up HP and gone through various things. Just running to resset my computer and if the problem still exists it's a hardware issue and will need to be returned

Intern
Posts: 20
Member Since: ‎07-06-2013
Message 10 of 11 (6,303 Views)

Re: DVD drive will not open

No Problem Melly,

 

Dont forget the kudos > !!!! Smiley Happy

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