The HP Community is here for you.
08-02-2009 07:34 AM
My presarion desktop routinely recommends updates for download and installation. I would like to download them and possibly intall them later. Why are they impossible to find? I would like to download and NOT install "hp update" version 5.2 " and "Lightscribe System Software Update" 9.1MB. Thank you for your suggestions.
08-04-2009 11:30 AM
You can find the same downloads on your product support page.
Go to www.hp.com/customercare and enter your product model number. This will take your to your support page which allows you to select what software and drivers you want.
08-04-2009 12:26 PM
Thank you for the response. Unfortunately, I began at www.hp.com/customercare; the recommended updates never seem to show up there. Doesn't HP have an Update Catalog site similar to that of Microsoft?
08-06-2009 02:22 PM
Your updates from HP are specific to your PC model number. What is your model number?
08-17-2009 12:36 AM
See the thread for my recent d5200t problems. I found that for some of the recent updates, you get better results if you first start the old HP Updates program manually (not using the regular automatic start; if it does not almost immediately start automatically; see your help file), and tell it to install only the HP Update 5.2 update. At the end of that, restart Vista, start the new HP Update program manually, and tell it to install any other updates you want for now. It will take at least a week to determine it that also fixes the problem for automatic starts of the HP Update program.
No good idea if that will also work on a m7690y, but it seems worth a try while you're waiting for a better answer.
08-17-2009 09:28 AM
ZoneAlarm Pro 8.0.400.020 appears to have been implicated. HP Updates appears to do a lot of things that ZAP finds questionable: communicating w/ SMSS, ... trying to access physical memory. The odd thing was that ZAP complained about slightly different sets of things, ea time I tried to install HP Update 5.2. Finally Uninstalled HP Update 126.96.36.199, reinstalled it, and after a couple of tries (during which I let ZAP pause the install early on a warning dialog, and copied aside the *.msi and *.exe), I was then able to "Allow" on each ZAP warning dialog, and install of HP Update 5.2 completed.