04-26-2011 09:15 PM
I have an HP P67747Y purchased 3/3/11 and the multimedia optical drive quit opening? I've tried all the trouble shooting steps but none have worked>It tells me a error occured when I try to open it through the system and doesn't respond at all when I press the eject button.
04-27-2011 08:15 AM - last edited on 04-18-2016 12:53 PM by OscarFuentes
You may need to do a system recovery if you feel the issue is software realted and you are getting an error message. If you think it is hardware. I would try folloing these steps entirely. http://support.hp.com/us-en/document/bph07168
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