The HP Community is here for you.
11-21-2009 12:03 PM
Workstation Model: Media Center PC m7790y
Processor: Intel Core 2 CPU; 6400 @ 2.14 GHz
Operating System: Windows 7 Professional (32 bit)
Using onboard sound
Realtek High Definition Audio; driver version 22.214.171.12410
Speakers: HP vs 19e
So, last week, I upgraded from Windows Vista Home Premium (32 bit) to Windows 7. I get no sound from my speakers.
I downloaded HP's Spring 2007 Original Realtek High Definition Audio Driver, but that, of course, is for Vista and will not run on my system (I get an error message with the following number: 9998).
I also downloaded Realtek's "solution" to this problem (I tried both the Windows 7 and XP versions), but that didn't work either. I have tried running all of these drivers in compatibility mode for Vista (Standard and Service Packs 1 &2) and XP (Service Packs 2 & 3), but to no avail.
I contacted Microsoft about this and they told me to do exactly the same things I just described doing.
Before anyone asks, yes, I have tried a pair of headphones, I have tried using different speakers, I have checked to make sure everything is plugged in properly. And my PC is out of warranty, so HP won't help me unless I pay them.
Can anyone help?
11-21-2009 04:20 PM
Steve, did you check in the Control Panel to assure that the sound device is the default? Also, that all of the boxes are checked that should be and those that are not supposed to be, aren't? Check one at a time, so you will know if it is working or not. I have had this happen to me over the years and have fought it until I was ready to throw the computer out of the window. Does that describe how you are feeling?
Also, did you run Windows Update to see what happens? Some have done this and actually got the driver that they required.
Let us know what happens.
HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)
HP Phoenix 860-170VR; i7-6700K 4.0 GHz; 8 GB DDR4 memory; Samsung EVO 840 500 GB SSD; Radeon R9-390X video card; Win 10 Home
HP Elite x2 1012 G1 Tablet w/Travel Keyboard and Stylus; Core m3 processor; 4 GB DDR4 memory; Samsung 128 GB SSD; Audio by
Bang & Olufsen; Win 10 Home
HP Photosmart 7520 AIO
|**Click the Thumbs Up+ to say 'Thanks' and the 'Accept as Solution' if I have solved your problem.**|
Intelligence is God given; Wisdom is the sum of our mistakes!
I am not an HP employee.
11-21-2009 04:48 PM - edited 11-21-2009 04:49 PM
Got my HP elite e9280t on Nov. 19. Sound was working at first and then no sound. I've tried everything to get sound back, restore, recovered, upgraded realtek, and nothing. I got windows 7 home 64. Though when I plugged in these old speakers that are connected using usb, there was sound. So does that mean it's not a sound card problem? Perhaps a realtek/ windows 7 problem? When I connect the new HP speakers (not usb) to the pc and open the sound window it doesn't even detects speakers, and if i connect headphones, I get the same deal. It says they're both are not connected if i connect one or the other.
So i guess i might be on the same boat.
11-21-2009 06:51 PM
Try Microsoft Update Catalog
Make sure you install the correct driver (32-bit: x86 vs 64-bit: amd64)
Download the cab file
Install a zip utility like winzip or winrar (rarlab.com) and extract the files
Use Device Manager to install the driver.
Post to the forum the version that works for others to use.
Don't forget to Hide (right mouse click) the version of the driver that doesn't work from WU so it doesn't land on your system.
11-21-2009 09:40 PM
Well I have the latest driver. Still I went ahead and unintall and then did what you said and reinstalled the latest driver. Didn't work. I just want to know if there's something wrong with my sound card. I don't think there is right? Since I am able to play sound connecting with usb speakers. Like i said it just seems like the computer doesn't recognize I've connected headphones or speakers into the port, in the sound window. Thanks for trying though.
11-22-2009 12:21 AM - edited 11-22-2009 10:24 AM
Try installing the driver version you were using in Vista that worked by downloading it from the Microsoft Update Catalog link I previously provided. See if you see it on the list and download/install that since the 5910 driver doesn't work. There is probably no setup application so it won't block your driver installation.
For example, I would choose one of these: (Make sure you pick the right driver (32-vs 64-bit)
Realtek Semiconductor Corp. - Audio - Realtek High Definition Audio Windows 7 Client,Windows Vista Drivers (Other Hardware) 9/19/2007 126.96.36.19985
Realtek Semiconductor Corp. - Audio - Realtek High Definition Audio Windows 7 Client,Windows Vista Drivers (Other Hardware) 12/8/2006 188.8.131.5237
BTW, are you using the original chassis or did you switch the chassis?
11-22-2009 01:19 AM
11-22-2009 08:38 AM
You certainly have described my feelings, geekster. Although my rage is more directed at Realtek and Microsoft than my computer.
As far as the Control Panel stuff goes. Yes. I did all that. Also tried running the Windows Update (actually, I've had to fight Windows Update on every other driver I've installed, because it keeps trying to reinstall the drivers I just uninstalled).
11-22-2009 08:41 AM - edited 11-22-2009 08:42 AM
Hi, PC_Tester. I already had the latest drivers, but tried installing them anyway. No luck. Thanks anyway though.
I am using the original chasis.
11-22-2009 10:19 AM - edited 11-22-2009 10:30 AM
Not many people are aware of it, but Windows Update has a way to hide specific updates you don't want to install.
Note that once you hide that update, there may be other driver versions that will be offered to you that are the next best ranking. Disable them one by one until you find one that works.
For your particular model, try following this link