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Honor Student
Posts: 1
Member Since: ‎11-01-2010
Message 1 of 3 (14,026 Views)

hp DVD-RAM GH40L ATA not recognized windows 7

Hi

 

Have a CQ5355SC, and the dvd-rom is not working in windows 7, I tryed Mr. Fixit from microsoft and that dident fix it.

Device Manager, shows it as "hp DVD-RAM GH40L ATA Device" with a "!" not working.
tryed many things like removing it, and getting windows 7 to reinstall it, but still the same...

also tryed Support & Drivers, but no dvd drivers...

 

any one ?

 

/Anders

Provost
Posts: 44,305
Member Since: ‎09-24-2010
Message 2 of 3 (14,005 Views)

Re: hp DVD-RAM GH40L ATA not recognized windows 7

Hi,

 

In Device Manager, open the IDE ATA/ATAPI Controllers tree.  Right click on each channel and select Uninstall.  When all the channels have been uninstalled, reboot the PC and let Windows re-install the devices.

 

Hope this helps.

 

Best wishes,

 

DP-K

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Microsoft MVP - Windows Insider

Student
Posts: 1
Member Since: ‎05-16-2012
Message 3 of 3 (9,789 Views)

Re: hp DVD-RAM GH40L ATA not recognized windows 7

I am having this same problem.  I did as your instructions stated.  Everything reloaded except the driver for this device.  Is there a driver that I can download and install manually?  This device was working when I purchased this pc and Windows 7 - 64-bit was the originallly installed working system.  All I can think of is that an update somewhere along the way caused this device not to work.  Please help!  This is very frustrating. =(

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