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Honor Student
Posts: 3
Member Since: ‎05-09-2009
Message 1 of 4 (1,534 Views)

no recovery disks

i purchased a compaq pasario sr5019uk a while ago from pc world but never received the vista 32 bit home basic disc or the microsoft works 8.8 disc with this.

i have the product number and product key for both of these but no disks.

please help i dont know what to do about this and need to use them asap. help gladly received 

0
Professor
Posts: 2,491
Member Since: ‎12-09-2008
Message 2 of 4 (1,521 Views)

Re: no recovery disks

[ Edited ]

You have to make the discs yourself.

http://support.hp.com/us-en/document/c00882383

Honor Student
Posts: 3
Member Since: ‎05-09-2009
Message 3 of 4 (1,490 Views)

Re: no recovery disks

thanks

ive tried that i get this message on screen

 

cannot create  recovery disk contact support

 

please  any ideas

 

cheers 

Highlighted
Professor
Posts: 2,491
Member Since: ‎12-09-2008
Message 4 of 4 (1,488 Views)

Re: no recovery disks

Call HP support. They will send you a set.
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