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Posts: 6
Member Since: ‎03-16-2017
Message 1 of 5 (289 Views)

デスクドッグ トラブル

Product Name: X5V51AA-AAFY
Operating System: Other

デスクドッグを有線で接続し、Continuum機能を満喫していたが、Windows 10 MobileのUpdate後、問題が出てきた。






しかし、Windows 10 MobileのUpdate後、VGA変換ケーブルしか使えなくなった。HDMI変換ケーブルを接続すると、HP Elite X3画面もDisplay画面も真っ黒となり、何も見えない。(但し、マウスの矢印だけが、Display画面上に表示されるだけ。マウスを動かすと矢印も同様に動く。)






3)Windows 10 Mobileを前のバージョンに戻して試してみようかと考えてますが、戻す方法は?



Posts: 9,200
Member Since: ‎09-30-2014
Message 2 of 5 (286 Views)

Re: デスクドッグ トラブル


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Posts: 6
Member Since: ‎03-16-2017
Message 3 of 5 (261 Views)

Re: デスクドッグ トラブル

Written in English:


I have enjoyed Continuum function by using Deskdoch and HP Elite x3 with Displayport/HDMI adapter cable or Displayport/VGA adapter cable . (My 21 inch display accepts the connection by the cable of VGA or HDMI. I must use the Dipspalyport adapter at Deskdoch for VGA or HDMI cable)


However, after Windows 10 Mobile updated, I faced the trouble.

Now Windows 10 Mobile Vesion :1607 OS Buld: 10.0.14393.953.


The deatils of trouble:

I can apply only Displayport/VGA adapter cable. It still works well.


When use Dipslayport/HDMI adapater cable, display on both HP Elite x3 and 21 inch dsiplay changed to black completely and cannot see aything except the arrow mark of Mouse on 21 inch display. 

 (Arrow mark on 21 inch display can be moved when the mouse moves, which means the some signal from HP Elite X3 is transfered to 21 inch display. Mouse is of Bluetooth mouse)


I tried to check several actions by changing the cable connetion order  between HP Eliete x3 and Deskdoch first or  between Deskdoch and 21 inch display first. no improvement.


1) Did you hear the same trouble recently?

2) There is a possibility of fault for Displayport/HDMI adapter cable.

3) For cheking the above 2), can I move back to Windows 10 mobile previouse version? How to  move back?


Posts: 6
Member Since: ‎03-16-2017
Message 4 of 5 (242 Views)

Re: デスクドッグ トラブル

I have changed Diplayport/HDMI adapter from 4K to New one (up to 1920x1200), but not improved. It is very strange for me that the new Displayport/HDMI adapter works by using the adapter from HDMI to VGA additinally. That meas, Deskdock will work for VGA only under updated version of Windows 10 mobile.
Posts: 6
Member Since: ‎03-16-2017
Message 5 of 5 (72 Views)

Re: DESK DOCK trouble


After repoeted, it past about one month, but no any information for countermeasure nor recomendable check again

Do you have same trouble or your desk dock works well for HDMI cable case?

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