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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-21-2017 06:05 PM

HP Recommended
Product: HP Elite x3
Operating System: Other
Camera will not start. Receive error code 0xA00F4271(0xC00D3704). Resetting phone helps for a short time, then error reoccurs.
4 REPLIES 4

‎03-03-2017 07:27 AM

HP Recommended

Hi edchair,

 

 

Please click on settings >> system >> about phone and details on the phone and could you give us the firmware details and the version details. And please check for any updates that are available... please try and update and see if the issue gets resolved. 

 

 

 

Regards

Aneesh 

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‎03-03-2017 07:51 AM

HP Recommended

Firmware: 0002.0000.0026.0118

Version: 1607

 

I double checked and I do have the most recent updates. When I restart my phone, the error goes away for a while, but inevitably it comes back.

 

I spoke with one of your reps and he instructed me to reset my phone and reinstall the latest updates. Ugh.  Haven't done that yet. Big process.  Your thoughts?

 

Thanks.

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‎03-03-2017 08:00 AM

HP Recommended

HI Edchair, 

 

 

I would suggest you to take a back and then do a reset... once you perform the reset it will automatically install to the newer firmware and latest updates.... I would suggest you to go ahead and perform the reset.

 

 

 

Regards

Aneesh 

I work at HP. 

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‎09-16-2017 07:06 PM

HP Recommended

Don't do a reset, I wasted my time with it and it went away for longer than a restart but eventually came back. 😞 I hope they can fix this soon, because I am using a different phone until they do as I would like to be able to utilize my camera if needed whenever, and I currently can not... Very disappointed. 😞

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