11-05-2016 12:20 PM
11-06-2016 11:30 AM
I am using version 14959. About 3 updates ago the x3 started restarting randomly and freezing sometimes. I removed it from its case(the folio one from hp) and the problem went away. With each update i keep trying it with the case back on and same problem. I restored it to an earlier production version and it was fine. Didn't restart. So now I have to use it without the case.
Great phone though, just shame about the case!!
11-26-2016 03:25 PM
This phone has been driving me insane!! My phone now freezes whenever I use text messaging. Does anyone know if I need to do a factory reset to fix this or what? I also am experiencing problems using Groove music while docked.
11-26-2016 07:52 PM
I have removed the case and this does seem to help tremondously!
The phone still seems to randomly freeze / reboot every 1 to 2 days but, that is more acceptable than multiple times per day / per hour.
11-27-2016 09:16 AM
11-27-2016 09:19 AM
12-01-2016 10:30 AM
I thought the phone it self was defective some how. I decided to take it back to my local MS store where I bought it. What they did was just replace it. So I decided to update the new phone at the store over their Wi-Fi. It started updating the apps and other things afternoon I went through setup menu. I was looking to see how well the apps were updating but saw only a few apps were updated and installed. So I decided to pause all of them and tried updating one by one but it wouldn't update for 20 minutes. So I approached a MS rep. and asked on what was going on with the phone. I asked why it doesn't update. Rep said maybe too many people on their Wi-Fi. So I decided to take it back home do it there where It's reliable and fast. The same thing kept happening. No update improvement. At this point the AU wasn't able to update either. It would never move and stay at zero percent for hours. I finally decided to use the recovery tool once again and update that way. It worked and updated. Weeks later the same problem came upon.
Once again I went to the store got it replaced. Same problem persists with updating and used the recovery tool to update once again. About week and a half later the freezing started and the random reboots would happen. I decided to remove an app but it didn't help. So I shut off fingerprint scanner and nothing happened. I decided to reboot the phone and it worked. Less than a week later the problem happened again. Now I don't know what to do.
Hp please acknowledge this issue and fix it sooner than later. This is my daily phone and I really on it heavily. It's an expensive phone and shouldn't have this type of issues. I'm in the verge of returning it and getting a full refund. I don't want to do this. I love the phone. Peace ✌
12-01-2016 10:37 AM
I found a temporary solution for these freezing issues. Issue got minimized a lot after a changed the text scaling under display settings to zero scalling. keeping the bar all the way to left and restarted the phone. Since then it is lot stable than before for sure. But issue is not gone completely.
12-01-2016 10:59 AM
I now have my third HP Elite x3.
The first one, definetly faulty. It was very slow, even after a reset with the WDRU.
The second one was OK, but it had some cosmetic error (the glas had an error).
Now i have the third one.
Every phone somethimes reboots by it own. My 3rd rebootet while i was downloading music via groove music.
I think there are some faulty phones, but there is also a generell stability problem.
HP should really look into this. It is a very expensive phone, so it should work "perfekt". With perfekt i mean, that it should be stable and fast.
12-01-2016 11:32 AM
I will try this and get back to you. I am using it at 120%.