• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-13-2017 02:27 PM

HP Recommended
Product: Windows Phone HP Elite x3

When I select a video from my Whatsapp inbox, it appears to start loading but nothing else happens. It shows a blury image of the video cover in the background while the little dots in front move from left to right. And it goes on and on, but the video never plays. Did I miss doing some kind of set up additional to downloading Whatsapp app? Thank you for your help.

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-15-2017 01:54 PM

HP Recommended

Thank you very much for your kind response. I feel sorry to say this, but I am not that good as a computer or smartphone technician, so when I get a video through the Whatsapp app I really do not know what kind of video it is. But, the good news is that I happened to UPDATE THE SOFTWARE and then ALONG CAME THE SOLUTION. Now the videos are playing!

 

Thank you again!

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎04-13-2017 02:37 PM

HP Recommended

Hi,

 

Do you know what is the format of videos ? People tested videos with Whatsapp and get mixed results:

 

  1. MP4 (mpeg4 + ac3): failed
  2. MP4 (mpeg4 + aac): failed
  3. MP4 (H264 + aac): success
  4. Matroska (mpeg4 + aac): failed
  5. AVI (mpeg4 + aac): failed
  6. AVI (H264 + aac): failed

Source: https://www.quora.com/Which-video-formats-does-WhatsApp-support

 

Please also check

 

     https://superuser.com/questions/1163903/whatsapp-video-format-support

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎04-15-2017 01:54 PM

HP Recommended

Thank you very much for your kind response. I feel sorry to say this, but I am not that good as a computer or smartphone technician, so when I get a video through the Whatsapp app I really do not know what kind of video it is. But, the good news is that I happened to UPDATE THE SOFTWARE and then ALONG CAME THE SOLUTION. Now the videos are playing!

 

Thank you again!

Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.