Post new question
Question
Reply
 
Highlighted
Student
Posts: 1
Member Since: ‎03-20-2017
Message 1 of 2 (74 Views)

issue with whatsapp for my Elite X3

Product Name: Elite X3 phone
Operating System: Microsoft Windows 10 (64-bit)

Hello,

I am an HP employee and I do have an Elite X3, I can't use anymore the app Whatsapp. I am using it a lot, communicating with lots of people abroad. This is a real issue.

The apps doesn't open...I tried to de-install / re install ...I even re-initiate my phone completly with factory settings...

I don't know if it is due to the the new product firmware...

So I am now using my old NOKIA on windows 10 , and it works perfectly !

 

Do you have any  idea ?

 

Thanks and BR

elusson

Reply
0
Master's Graduate
Posts: 545
Member Since: ‎11-17-2008
Message 2 of 2 (24 Views)

Re: issue with whatsapp for my Elite X3

Hello,

What verison of WhatsApp do you have?

 

If you have already uninstalled and reinstalled WhatsApp, you may need to reset your phone.

http://h20565.www2.hp.com/hpsc/doc/public/display?sp4ts.oid=10722027&docLocale=en_US&docId=emr_na-c0...

 

Thanks,

-Chris

I work for HP.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation