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01-09-2009 02:46 PM
I'm sorry you are having problems with this e-mail address. This morning I sent an e-mail to it, and this is what returned. It seems to be working just fine.
Thank you for contacting HP Total Care; please do not reply to this message. This reply was automatically generated by our e-mail system confirming receipt of your message.
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01-09-2009 06:54 PM
01-15-2009 06:25 AM
HP nevers blocks emails from a specific user *unless you are on a restricted party list* and I happen to know the email system has had some failure in the last 2 weeks. Not sure if this is still ongoing but what you experienced is in line with the issue reported from the system.
Indeed check if you get the autoreply. Also, in your previous communications, did you not get a customer ID or a service ticket number? With that number the agent should be able to find all your communication back.
I wish I was technical and could help you further but unfortunately I can not.
With HP for 10 years.
04-22-2009 03:03 PM
10-07-2009 05:58 PM
Moved to Printer, All-in-One Install and setup
11-09-2009 11:45 AM
11-09-2009 02:47 PM
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