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Re: Customer Service? Non-existent! (286 Views)
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Neveragain1 Honor Student
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Neveragain1
Posts: 2
Registered: ‎04-14-2011
Message 1 of 2 (298 Views)
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Customer Service? Non-existent!

‎04-14-2011 05:43 PM

I'd heard H-P customer service was bad, but now I have proof.  Sydney blames the Gold Coast repairer and the repairer blames Sydney.  1 month in the shop and I'm still getting the run around for my 6-month old computer.  Mother board replaced - didn't fix the issue.  Hard drive then replaced - didn't fix the issue.  The CPU fan replaced - didn't fix the issue.  Now a utility software issue.  Of course each "fix" requires a 3-5 working day turnaround for parts.  WHY!  If my service repairer is a "certified H-P repairer" why are parts 3-5 days away?  Never again!  Dell will be my next computer!

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MrMatthew
Posts: 938
Registered: ‎11-19-2010
Message 2 of 2 (286 Views)
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Re: Customer Service? Non-existent!

‎04-14-2011 08:54 PM

Thank you for visiting the HP Support Forum. This is a peer to peer community for customers to connect and share solutions on their HP consumer products. If you have direct feedback for HP about their products or services, please use the link below.

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