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11-21-2008 08:35 PM
Customer support is dire! I have spent long hours dealing with costumers service <whose only modes of help are sending me out to buy something new or provide me with a hyperlink to help page that was two clicks away anyway> Between thier lack of knowledge and SARCASTIC JABS it's amazing that I have retained my sanity. I won't go into details but I'll catch you up. 4 sessions in live chat with LOOOONG delay in between responses and I can not make recovery disc, my phono jack does not function properly, my system can not communicate MTP <you know, what you use to fill your ipod, and I kid you not there is a fan LITERALLY RATTLING AROUND inside my 2 month old notebook. So what do I do? I exhaustively seach for away to get a hold of customer service, and all I can find are blogs about how HP costumer service sucks. Bear in mind that I did not put suck into my search engine. I put "HP QA and HP customer service" into google and what returned was BLOGS ABOUT HOW HP CUSTOMER SERVICE SUCKS. Those were the most relevant results in google. So I finally come to this forum and find a thread about..........you guessed it hp customer service sucking.....but oh no an HP moderator locked it down and provided a link to the page where one can obtain the very customer service that has been deemed insufficient by the very COMMUNITY that it is supposed to support. WE PAYED YOU PEOPLE! YOU ARE HERE FOR US NOT WE FOR YOU.
Does anyone know how to get a hold of someone in charge of QA
I will eventually shake the correct bush and flush someone out and I will share my information.......any advice COMMUNITY?
11-21-2008 11:55 PM - edited 11-22-2008 12:03 AM
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