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Re: Forced to buy another laptop (268 Views)
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pooster11 Student
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pooster11
Posts: 1
Registered: ‎10-19-2010
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Forced to buy another laptop

‎10-19-2010 07:52 AM

Hi,

My $1000 HP Pavilion laptop began malfunctioning at 2 years 9 months old. I lived around it as I was too busy to address it. Now, at 2 years 4 months, it has stopped functioning entirely. I called support only to find out that it is just my hard luck to have a poor quality laptop and I must buy another one. I have been very happy in the past with my HP products, and now am doubtful of buying another HP. I feel the company should stand behind their products and at least give me a rebate if I buy another HP. Only getting a little over 2 years use for a $1000 laptop does not give me confidence in your brand. Thank you.

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WendyM
Posts: 1,020
Registered: ‎01-14-2009
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Re: Forced to buy another laptop

‎10-19-2010 08:53 AM

Thank you for visiting the HP Support Forum. This is a peer to peer community for customers to connect and share solutions on their HP consumer products. If you have direct feedback for HP about their products or services, please use the link below.

http://welcome.hp.com/country/us/en/wwcontact_us.html

If you have other questions and concerns, please feel free to send me a private message

Wendy M - HP Support Forums Moderator

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