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01-20-2010 03:41 PM
A special thanks to Neil, HP chat activity number 3250258 in helping me find the problem with my new HP Photosmart Premium Fax C309a multifunction printer. Had driver problems and through a series of checks he helped me solve it. Have to mention that these type of experiences mean so much to me as a consumer and certainly make a mark in selling the HP product line to customers like myself. Great patience, technically astute and superb model/reflection of HP!